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Knowledge Base

Supportability of 32-bit app SSL VPN-Plus Mac Client in NSX-v 6.4.6 and older versions (76023)

Last Updated: 12/13/2019Categories: InformationalTotal Views: 23322Language:
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Symptoms

After upgrading Mac OS to Catalina with an SSL VPN-Plus Mac Client, you experience these symptoms:

The SSL VPN-Plus Client is no longer running.

Installing the SSL VPN-Plus Client on Catalina OS fails.

You see the error similar to:

32 bit apps are no longer supported.

Purpose

This article provides information on supportability of SSL VPN-Plus Mac Client on Catalina OS or later.

With the latest OS (Catalina) release for MAC, support for 32bit apps has been removed. Due to this, the SSL VPN-Plus 32-bit Client app available on NSX for vSphere 6.4.6 and older versions fail.

Resolution

This issue is resolved in the SSL VPN Plus 64-bit Client for Mac OS, available at VMware Downloads.

Pre-installation Steps

Before installing, remove the existing 32 bit app by choosing one of the steps below:

Note: Do not drag the application to the trash.

Click the SSL VPN-Plus tray icon at the top of your Mac OS screen and select Uninstall or

Run this command in a terminal window:

sudo sh /opt/sslvpn-plus/naclient/uninstall_gui.sh

Reboot the system.

Install new 64-bit client.

Note: Before uninstalling the 32-bit client, ensure to make a note of the Hostname/IP Address and Port number of the SSLVPN Gateway. You can access this information in two ways:

Under Configure Connections tab in > Settings.

Consult your network administrator.

Post Installation Steps

To add new SSLVPN Networks:

Click on Settings button,

Navigate to Configure Connections tab.

Fill in the details under Add new network for Connection Alias, 'Hostname/IP Address' & 'Port' of SSLVPN gateway.

Click on the Add button.

After clicking on the OK button, you should be able to see all added SSLVPN networks in Network tab on the login page itself.

Select the particular Network and proceed for login.

Notes:

Catalina MAC OS by default does not allow installation of apps that are not notarized by Apple. It also requires approval by admin for apps to access desktop and documents folder.

SSL VPN-Plus Mac Client is notarized by Apple. Verification of notarization is done automatically during installation of the client and should work for most cases.

If it fails for some reason (For example: Because of a network connectivity issue), installation would be disallowed with a warning. To continue with the installation, you would need to permit the installation for SSL VPN-Plus Client app in Security & Privacy under System Preferences and allow it to access desktop and documents folder.

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Additional Resources

KB
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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

KB
•
vRNI 4.2 以降で「仮想インフラストラクチャ遅延」機能を有効にした後、NSX-V 用に準備された ESX ホストで PSOD が発生することがある (75224)

KB
•
Download and Install VMware Fusion (2014097)

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