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Knowledge Base

Subscription license sync health issues and remediation for Horizon (79509)

Last Updated: 1/23/2024Categories: TroubleshootingTotal Views: 11941Language:
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Symptoms

Warning/Errors seen for subscription license on Horizon Console or Horizon Cloud Administration Console

End user connectivity issues or service disruption while subscription license is used

Purpose

This article explains the subscription license sync health issues and remediation for and Horizon.

Cause

This issue occurs due to connectivity issues between Horizon Cloud and Horizon License mode configuration.

Resolution

To resolve these issues, refer the following table:

Error Code

Error Description

Remediation

POD_IN_PERPETUAL_MODE

License mode is set to perpetual mode for Horizon

Enable subscription license mode on Horizon

POD_OFFLINE

Horizon Cloud Connector is offline

Check Horizon Cloud Connector health and connectivity

POD_CONNECT_ERROR

Error establishing connection with any of the Horizon PODs

Horizon Cloud Connector is not able to connect to any of the Horizon PODs. This could be due to one of the following:

invalid credentials

invalid or changed certificates

connection Timeout

Perform the Reconfigure operation on Horizon Cloud Connector configuration portal.

POD_AUTHENTICATION_ERROR

Error establishing connection with the Horizon due to invalid credentials

Horizon Cloud Connector is not able to connect to Horizon due to invalid credentials. Verify that the password is not expired or changed. Next, perform Reconfigure operation in  Horizon Cloud Connector configuration portal.

POD_USER_INSUFFICIENT_PERMISSION

Error establishing connection with the Horizon due to insufficient permissions for admin user.

Horizon Cloud Connector is not able to connect to Horizon due to insufficient permissions for admin user.

Verify that the Horizon user account is configured with admin permissions. Update the permissions if needed.

POD_CERTIFICATE_ERROR

Error establishing connection with the Horizon POD due to Certificates issue

Horizon Cloud Connector is not able to connect to Horizon due to a certificate error. Verify that all certificates are valid and then perform the Reconfigure operation in the Horizon Cloud Connector configuration portal

POD_SOCKET_TIMEOUT_ERROR

Unable to connect to Horizon

Verify that connectivity between Horizon Cloud Connector and Horizon is not blocked or broken. The error could be due to a problem with the DNS or proxy server.

POD_UNAVAILABLE

Error establishing a connection with the Horizon due to service issue

Check Horizon Cloud Connector health and Connection Server health and connectivity  (For details, see : Troubleshooting Horizon Cloud Connector Connectivity Issues (79859)
If the issue persists, Contact VMware Support and note this Article ID (79509) in the problem description. For more information, see How to File a Support Request Online.

UNKNOWN_ERROR

Cause of the error is unknown

Check Horizon Cloud Connector health and Connection Server health and connectivity  (For details, see : Troubleshooting Horizon Cloud Connector Connectivity Issues (79859)
Contact VMware Support and note this Article ID (79509) in the problem description. For more information, see How to File a Support Request Online.

Related Information

Note: If you need assistance with troubleshooting, contact VMware Support and note this Article ID (79509) in the problem description. For more information, see How to File a Support Request Online.

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