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Knowledge Base

Standard capacity assignment change from VMware Horizon Cloud Service on IBM Cloud 19.1 onward (76667)

Last Updated: 8/30/2021Categories: InformationalTotal Views: 3091Language:
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Details

This document provides information about the VMware Horizon Cloud Service on IBM Cloud standard capacity calculation design change.
When a Horizon Cloud tenant is upgraded to release 19.1 or later, the standard capacity consumption (as visible in the Horizon Cloud Administrator Console) will include Utility Servers and Reserved Desktops.

Cause:

From Horizon Cloud version 19.1 onwards, the standard capacity calculation design in the Horizon Cloud Administrator Console has been changed to include “Imported VMs” and “Utility VMs”, while in earlier (version 18.4 and before) the standard capacity calculation did not include “Imported" and “Utility" VMs. The decision to include these VMs into the capacity consumption was made to ensure our tenants have full visibility on which workloads are consuming capacity and to ensure those workloads do not load the production desktop and application pools. This change is part of a number of upcoming functionality updates.

Solution

To ensure the tenants will keep the same capacity available for creating virtual desktop pools, VMware operations will assign additional standard desktop capacity, equal to the maximum allowed Utility Servers (calculated as per the Horizon Cloud Service Description inhttps://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/vmware-horizon-cloud-hosted-service-description.pdf).
Imported VMs should be converted to either Utility Servers or to Golden Images to ensure these do not impact scalability of the upgraded Horizon Cloud tenant.

To address an issue, please contact VMware support team.

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