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Knowledge Base

SpringSource and GemStone support infrastructure changes (1032060)

Last Updated: 7/2/2021Categories: InformationalTotal Views: 11313Language:
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Purpose

On September 12, 2011, VMware's acquisitions of SpringSource, Hyperic, and Wavemaker was transitioned to VMware's case management system along with the GemFire products from GemStone. The rest of the GemStone products are anticipated to follow soon.

With the next release of some vFabric products, you must use the VMware license keys that are available in Customer Connect.

This article provides information on how to file Support Requests and obtain license keys for these products. It also gives background information on Account Creation, Contract Creation, Account Profiles, and download locations.

Resolution

Filing Support Requests

From September 12, 2011, customers with Production Support and Subscription contracts and customers with Basic Support and Subscription contracts for these products can file a Support Request with VMware:

VMware vFabric Enterprise Ready Server

VMware vFabric Hyperic

VMware WaveMaker

VMware vFabric GemFire

VMware vFabric RabbitMQ

VMware vFabric tc Server

VMware vFabric Web Server

Support only for Open Source Projects

For more information about filing a Support Request, see How to file a Support Request in Customer Connect (2006985).

Note: Cases for SpringSource and Hyperic case management systems are no longer available for these products.

GemStone Support Requests

Customers with Production Support and Subscription contracts and customers with Basic Support and Subscription contracts for these products can continue to use SpringSource and Hyperic contact information to file a Support Request:

GemStone/S 32 bit

GemStone/S 64 bit

GemBuilder for Smalltalk (Visualworks)

GemBuilder for Smalltalk (Visualage)

GemBuilder for Java GemStone Facets

GemFire RTE (Real Time Events)

GemConnect for Oracle

Support Only for VMware GemStone/S

Continue to use the existing system to file a Support Request on a GemStone product. You are required to provide your GemStone credentials to access the case management system. Your GemStone credentials are different than your VMware credentials.

Until further notice, you can also log Support Requests via the phone using the existing phone numbers.

If you encounter an issue in trying to log a Support Request online for Severity 1 issues:

Call and log your Support Request using 1-877-4-VMWARE (1-877-486 9273) in the US and Canada, or use our local and regional phone numbers.

Select Option 4 for Technical Support.

Select Option 3 for Other Products.

Select Option 1 for GemStone/S.

Select Option 1 for Technical Support.

When your Support Request is logged, contact Customer Service for a resolution.

License Management

You must use the new licenses keys if you upgraded and are using these products:

vFabric tc Server 2.6 (Standard and Spring Edition)

vFabric Hyperic 4.6

vFabric GemFire 6.6 (All Editions)

vFabric RabbitMQ 2.4.1

To view your license keys in Customer Connect, see How to view license keys in Customer Connect (2006831).

Note: Do not use the license keys issued in March 2011. Obtain the new license keys in Customer Connect.

For product versions earlier than the above, continue to obtain the license files at their respective download site, as described in Downloading and Activating License Keys for legacy vFabric GemFire, Hyperic, tc Server, and Enterprise Ready Server (2006679).

Profiles

On March 1, 2011, VMware completed an earlier phase of integration, and at that time a profile was created for you based on the information held in the VMware, SpringSource and GemStone Systems. Try logging in to Customer Connect with your credentials. If you have forgotten your password, see How to reset a forgotten Customer Connect password (2013963). If you do not have a Customer Connect profile, you must create one. For more information, see How to create a Customer Connect profile (2007005).

Contracts

On March 1, 2011, your Support and Subscription agreement was transferred from the SpringSource systems and GemStone systems to the VMware billing and contract systems. You can view your support contracts in Customer Connect. For more information, see How to view Support Contract history in Customer Connect (2006981).

For questions on your Support Contracts, you can file a General Inquiry Support Request in Customer Connect. For more information, see How to file a Support Request in Customer Connect (2006985).

Updating Support Requests/Viewing Past Requests

You can view and update Support Requests in Customer Connect. For more information, see How to view and update Support Requests in Customer Connect (2007048).

Downloading Software

On March 1, 2011, if your Support and Subscription contract is active, you will obtain your upgrades, updates, and patches for the current releases of SpringSource, Hyperic, and GemFire products from the VMware Download Center.

VMware vFabric GemFire

Be sure to look under both the Product Downloads tab and Drivers & Tools tab.

VMware vFabric Hyperic

VMware vFabric tc Server

VMware vFabric RabbitMQ

VMware vFabric SQLFire

VMware vFabric Web Server

VMware vFabric Enterprise Ready Server (ERS)

GemStone/S 64-bit

Downloads for products not listed above:

Access to Open Source products and projects, like Spring Framework, Groovy & Grails, SpringSource Tools Suite, and other Spring projects may be downloaded here.

Downloads for RabbitMQ can be found here.

Downloads for Hyperic HQ (the open source edition) can be found here.

Access to older versions of SpringSource, GemStone, and Hyperic products are available by filing a Technical Support Request. For more information, see How to file a Support Request in Customer Connect (2006985).

Related Information

Pivotal Links:

Pivotal GemFire Knowledge Base:

https://support.pivotal.io/hc/en-us/categories/200072748

Pivotal GemFire XD / SQLFire Knowledge Base:

https://support.pivotal.io/hc/en-us/categories/200072708

Pivotal tc Server Knowledge Base:

https://support.pivotal.io/hc/en-us/categories/200072668

Pivotal RabbitMQ Knowledge Base:

https://support.pivotal.io/hc/en-us/categories/200072728

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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Customer Connect でのライセンス エディションのアップグレード (2006986)

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難読化マップのダウンロード機能について (51120)

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