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Knowledge Base

Smarts SAM How to use dmctl commands to change the acknowledgement of a notification with Acknowledge All for use with Hierarchical Acknowledge set to TRUE (78764)

Last Updated: 1/17/2024Categories: How toTotal Views: 163Language:
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Details

The issue:  SMARTS notification "ownership" and "acknowledgement" fields are cleared for some examples when SMARTS SAM domains are restarted.  It was noted that the audit log details showed that the notification was showing ACKNOWLEDGE by a dmctl command.  This is different then when a user opens the console and right clicks and clicks on Acknowledge for a specific notification.  The Audit Log details will show ACKNOWLEDGE ALL in the TYPE as shown in the screenshots below in the Solution.

Using Smarts Console to Acknowledge a notification you will find that the Notification will show Acknowledge All in the SAM audit log.  What this does is allow the Acknowledge to be passed down to the underlying domain when Hierarchical Acknowledge in SAM is set to TRUE

Also the screen shots below also show the differences in the Audit Log details in the notification properties.  The first screen shot shows additional entry above the Acknowledge All, SOURCE NOTIFY, this is because I restarted the SAM Presentation domain after running the commands.

Solution

The dcmtl commands to generate the same behavior as the Console action of Acknowledge Notification and to allow the Acknowledge All to be set are as follows:

dmctl> invoke ICS_Notification::NOTIFICATION-Router_sn-infra.com_Down acknowledgeAll admin "Operator Acknowledge All"

dmctl> invoke ICS_Notification::NOTIFICATION-Router_sn-infra.com_Down changed

As you can see the command updated the notification with the Acknowledge All user (admin) and description "Operator Acknowledge All"

dmctl> invoke ICS_Notification::NOTIFICATION-Router_sn-infra.com_Down acknowledgeAll admin "Operator Acknowledge All"

In order for the change to take affect you must use command below to set the notification to changed.

dmctl> invoke ICS_Notification::NOTIFICATION-Router_sn-infra.com_Down changed

Now if you are not wanting to use the Hierarchical Acknowledge in SAM and have the notification updated only in that SAM domain change the acknowledgeAll to acknowledge to achieve the desired result.

dmctl> invoke ICS_Notification::NOTIFICATION-Router_sn-infra.com_Down acknowledge admin "Operator Acknowledge"

dmctl> invoke ICS_Notification::NOTIFICATION-Router_sn-infra.com_Down changed.

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