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Knowledge Base

Smarts IP: Unable to remove IP domain from Configuration Manager control (331911)

Last Updated: 12/17/2018Categories: TroubleshootingTotal Views: 4344Language:
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Symptoms

Cannot remove IP domain from Smarts IP Configuration Manager control

The following conditions, events or system behaviors may be observed with this issue:

Attempted to remove an IP domain from Smarts IP Configuration Manager, but the removal option does not work.

Even if the IP domain is deleted from Configuration Manager, it is not possible to make any changes to Polling and Thresholds on this domain.

The Polling Groups parameter settings in Polling and Thresholds for the domain are greyed out as shown in the following screenshot (also attached to this article):

Cause

Any value (either the Configuration Manager name or any non-empty value) that is entered in the ServiceName attribute of ICIM_Manager::ICIM-Manager for an IP Domain results in locking of that domain's Polling and Thresholds settings. This means you will not be able to edit any changes to Polling and Thresholds settings, even though they are not under the control of the Configuration Manager.

Resolution

To unlock the IP Domain settings from Smarts IP Configuration Manager, do the following:

From Domain Manager Administration Console of Configuration Manager, right-click on the IP Domain under the IC_Domain Class, and select Delete.

To enable meta class, press Ctrl + Alt + M from Domain Manager Administration Console of the IP Domain.

Expand ICIM_Manager > ICIM-Manager.

Remove/Delete the Service Name attribute value to make it blank.

Click Apply. The preceding changes make the IP Polling and Thresholds settings editable. Otherwise, the settings are locked/not editable.

Detach and attach the IP Domain to the Console. The settings will now be unlocked and editable.

IMPORTANT! Unlocking an IP Domain from Smarts IP Configuration Manager does not remove/alter settings already moved by Configuration Manager. If these new settings are no longer required, then they also need to be removed manually from the IP Domain.

Related Information

See "Managed and Unmanaged IP domain managers" section in the Smarts IP Manager Concepts Guide for more information. This document and all Smarts IP product documentation is available on the EMC Online Support site (https://support.emc.com), and can be accessed as follows:

On the EMC Online Support site, select Support > Support By Product.

In the "Find a product" field, search for Smarts IP Manager (the field will auto-fill suggestions as you type).

From the product page, select Documentation to access the documentation page for this product.

Browse to your product version and find the document you require.

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