Loading

×Sorry to interrupt
Uncaught ReferenceError: addCTracking is not defined
throws at https://kb.vmware.com/resource/KM_TealiumTrackingJS?v=0.5:100:1

Refresh

Cookie Preference Center

General Information on cookies

When you visit our website, we use cookies to ensure that we give you the best experience. This information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies by clicking on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience on the site and the services we are able to offer. Further information can be found in our

Cookie Policy.

Strictly Necessary

Strictly Necessary

Always Active

Strictly Necessary

Strictly necessary cookies are always enabled since they are essential for our website to function. They enable core functionality such as security, network management, and website accessibility. You can set your browser to block or alert you about these cookies, but this may affect how the website functions. For more information please visit www.aboutcookies.org or www.allaboutcookies.org.

Cookie Details‎

Performance

Performance

Performance

Performance cookies are used to analyze the user experience to improve our website by collecting and reporting information on how you use it. They allow us to know which pages are the most and least popular, see how visitors move around the site, optimize our website and make it easier to navigate.

Cookie Details‎

Please confirm your settings by refreshing the page.

Functional

Functional

Functional

Functional cookies help us keep track of your past browsing choices so we can improve usability and customize your experience. These cookies enable the website to remember your preferred settings, language preferences, location and other customizable elements such as font or text size. If you do not allow these cookies, then some or all of these services may not function properly.

Cookie Details‎

Advertising

Advertising

Advertising

Advertising cookies are used to send you relevant advertising and promotional information. They may be set through our site by third parties to build a profile of your interests and show you relevant advertisements on other sites. These cookies do not directly store personal information, but their function is based on uniquely identifying your browser and internet device.

Cookie Details‎

Advertising Cookies

Consent Leg.Interest

Select All Vendors

Select All Vendors

Select All Hosts

Select All

Clear Filters

Information storage and access

Apply

Confirm My Choices Reject All Allow All

My Subscriptions

Loading

Knowledge Base

Skyline Log Assist Troubleshooting (78957)

Last Updated: 5/11/2021Categories: How toTotal Views: 3348Language:
Chinese (Simplified)JapaneseEnglish

Subscribe to get an email
newsletter with new updates

Please provide article feedback:

Symptoms

Within Skyline Log Assist, you receive a "Failed" error message after attempting a log transfer request.

Purpose

The purpose of this article is to provide you with actions to take to troubleshoot a failed log transfer request when using Skyline Log Assist.

Cause

There could be multiple reasons for a failed Log Transfer Request. We have outlined different scenarios, with messages, for why a Log Transfer Request fails. Follow the Troubleshooting steps for each Error Message, then attempt your Log Transfer Request again.

Resolution

For each error message, follow the steps provided with the Troubleshooting section. If you are unable to resolve the issue, please start a discussion in the Skyline Community. The Skyline Community is moderated by a team of Technical Support Engineers (TSEs) who can assist you with your error. If you are a Premier Support customer, please contact your Support Account Manager (SAM).

Skyline Log Assist Troubleshooting

Status Column

Error Message

Troubleshooting

Failed

There is an issue with the object that the support bundle was requested from.

Verify that the vCenter Server Appliance (VCSA) /root/ partition has sufficient free space for support bundle generation.

The VCSA support bundle generation service is not available. Ensure the VCSA is operating properly.

Failed

The Skyline Collector is unable to communicate with the object.

The Skyline Collector cannot communicate with the object for which a support bundle was requested. Ensure the object is operating properly, and is able to communicate with the Skyline Collector over the network.

If the object is an ESXi hypervisor host, the ESXi hypervisor host may be in a disconnected state. Login to the vSphere Client, and confirm that the ESXi hypervisor host is in a Connected state, then try the log transfer request again.

Failed

The Skyline Collector lost connectivity to the object.

Communication between the object and the Skyline Collector was lost during the download of the support bundle. Ensure the object is operating properly, then try again.

Failed

Permission denied. Please verify the following:

Product login account is correct.

Product login account password is not expired.

Product login account is not disabled.

Ensure the account used to add the object to the Skyline Collector as the required privileges needed to perform a log transfer request. See Knowledge Base (KB) Article 59661 for details.

Ensure the account used to add the object to the Skyline Collector does not have an expired password, is locked, or disabled.

Failed

Support bundle could not be found.

The object for which a support bundle was requested is no-longer available within your environment.

Failed

Log Transfer timed out.

Ensure the Skyline Collector has a minimum of 3Mb/s external network bandwidth for the sending of large files (support bundles).

If using a Proxy, ensure the proxy is configured for the sending of large files (support bundles).

The log transfer request did not complete in the maximum allowed time of 6 hours. If support bundles were requested from multiple objects, reduce the number of objects in a single log transfer request, and try again.

Failed

We were unable to transfer the support bundle.

Please contact the Skyline Community for further assistance.

Detectable by VMware SkylineTM

Actions

Copy

link to clipboard
copied!

Print

Language:
Chinese (Simplified)JapaneseEnglish

Attachments

Additional Resources

KB
•
将 Cloud Director 9.5 迁移到 10.0 的过程中，出现“无法读取或写入配置文件: 密钥库已被篡改，或密码不正确”错误 (78924)

KB
•
VMware Intelligent Hub 20.04 for iOS リリースのお知らせ (78889)

KB
•
VMware Update Manager の診断情報の収集 (1003693)

Results 1-3 of 3

Ask The Community

Get answers quickly from VMware experts in the community

Post Subject

CONTINUE IN COMMUNITIES

Related Products:

VMware vSAN

VMware vCenter Server Appliance

VMware Skyline Collector Appliance

VMware Skyline Advisor

VMware NSX for vSphere

VMware Horizon View

VMware Horizon

Related Versions:

VMware Skyline Collector Appliance 2.x

Take Our Survey

Support Assistant