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Knowledge Base

Service mgmt-vmware restart may not restart hostd in ESX/ESXi (1005566)

Last Updated: 2/7/2019Categories: TroubleshootingTotal Views: 363896Language:
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Learn how VMware Skyline Advisor and Skyline Health Diagnostics work together to provide proactive intelligence and self-service log analysis.

Use Skyline Advisor to avoid issues before they occur across VCF, vSphere, vSAN, NSX, vROps & Horizon. Skyline Findings are based on top KBs, VMSAs/CVEs and design best practices.

Use Skyline Health Diagnostics to root cause vSphere & vSAN logs when an issue occurs. Skyline Health Diagnostic Findings are based on top KBs and VMSA/CVEs. You can use the Skyline Health Diagnostics tool in online or offline mode.

If you require additional help from technical support, please use Skyline Advisor to initiate a Log Assist to reduce time to upload logs. TSEs can also initiate logs to reduce effort.

Symptoms

The command service mgmt-vmware restart does not restart hostd.

The script gets stuck when stopping the service.

The SSH session to the ESX/ESXi host becomes unresponsive.

hostd fails to restart.

Neither of these commands restart hostd successfully on an ESXi/ESX host:

./sbin/services.sh

./etc/init.d/hostd restart

Cause

This issue occurs if the config.xml file, located at /etc/vmware/hostd/ and the proxy.xml file, located at /etc/vmware/hostd/ is empty or has invalid entries. This issue may also occur if there are IPv6 entries in the /etc/hosts file that are associated with the localhost.

Resolution

To resolve this issue, manually stop and restart the stuck service.

To stop and restart the stuck service:

Log in as root to the ESXi/ESX host command-line via the physical console or via KVM connection.

Navigate to the /var/run/vmware directory with the command:

# cd /var/run/vmware

Run this command to list the files vmware-hostd.PID and watchdog-hostd.PID:

# ls -l vmware-hostd.PID watchdog-hostd.PID

Determine theProcess ID (PID) management service. View the contents of the vmware-hostd.PID file with the command:

# cat vmware-hostd.PID

For example:

[root@vmware]# cat vmware-hostd.PID
1191[root@vmware]#

Use the resulting PID to kill the process.

Caution: Use the kill -9 command with care. It kills the process of the supplied PID without exception or confirmation.

# kill -9 PID

For example:

kill -9 1191

Delete the vmware-hostd.PID and watchdog-hostd.PID files with the command:

# rm vmware-hostd.PID watchdog-hostd.PID

Start the management service:

For ESX, run the command:

# service mgmt-vmware start

For ESXi, run the command:

# /etc/init.d/hostd start

Notes:

This issue may also occur if the /etc/vmware/hostd/config.xml is blank or has invalid entries. If a backup of the config.xml file exists in the same directory, the issue may be resolved by replacing the config.xml file with this backup file.

This issue also occurs if the /etc/vmware/hostd/proxy.xml file is empty or has invalid entries. This issue may be resolved by copying the proxy.xml file from a working host and then restarting the hostd service.

Related Information

Note: In the hostd.log file, when the proxy.xml file is empty, you see the messages similar to:

[2012-07-30 04:13:26.764 FFFCAE80 verbose 'App'] Plugin 9 statically linked
[2012-07-30 04:13:26.764 FFFCAE80 info 'Proxysvc'] Proxy config filepath is /etc/vmware/hostd/proxy.xml
[2012-07-30 04:13:26.765 FFFCAE80 panic 'App'] error: no element found
[2012-07-30 04:13:26.765 FFFCAE80 panic 'App'] backtrace:
[00] rip 16d00c33
[01] rip 16b9303e
[02] rip 16b327a2

Restarting the Management agents in ESXi
Service mgmt-vmware restart no reinicia el hostd
Service mgmt-vm ware restart pode não reiniciar o hostd
在 ESX/ESXi 中重新启动 mgmt-vmware 服务可能无法重新启动 hostd
サービス mgmt-vmware を再起動しても ESX/ESXi の hostd が再起動しない場合がある

Detectable by VMware SkylineTM

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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