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Knowledge Base

Searching for a specific user when attempting to assign user permissions in VMware vCenter Server fails (1027107)

Last Updated: 3/20/2024Categories: TroubleshootingTotal Views: 34526Language:
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Symptoms

Searching for a specific user when attempting to assign user permissions in vCenter Server fails.

Clicking Add Permission > Add and selecting the correct domain displays a blank user list.

You see the error:

In vCenter 4.x:

"Call "UserDirectory.RetrieveUserGroups" for object "UserDirectory" on vCenter Server "<servername>" failed

In vCenter 5.x:

Error accessing the directory: cannot list domains

While searching for an user, you see the error:

cannot see directory

In the vpxd.log file, you see the entry:

Cannot authenticate Login

Cause

This issue occurs if vCenter Server does not have sufficient permissions to search the domain for users.

Resolution

To resolve this issue, perform one of these options:
To update the service in order to log in as a domain user in VMware vCenter Server:

Log in to the vCenter Server machine.

Click Start > Run, type services.msc, and click OK. The Services window opens.

Right-click VirtualCenter Server and click Stop.

Right-click VirtualCenter Server and click Properties.

Click the Log On tab.

Update the service to log in as a domain user. Ensure the domain user has sufficient privileges to list domain users and groups.

Restart the service.

Repeat Steps 3 to 7 for VirtualCenter Management Webservices. You should now be able to add permissions to domain users and search for specific users.

To create an admin user in VMware vCenter Server Appliance 5.1:

Set an SSO master password (logged into the VCSA via console).

source /etc/vmware-sso/keys/recovery.cfg
/usr/lib/vmware-sso/utils/ssowrench manage-secrets -a change -u "$SSO_RECOVERY_USERNAME" -p "$SSO_RECOVERY_PASSWORD" -N vmware123

Create the admin user with the command:

/usr/lib/vmware-sso/utils/ssowrench reset-admin-password -u admin -p VMware.c0m! -m vmware123

Log in to SSO using webclient.

user: admin@system-domain
password: VMware.c0m!

Ensure that identity source is correct.

Related Information

VMware vCenter Server でユーザー権限を割り当てる際に特定のユーザーの検索に失敗する
在 VMware vCenter Server 中尝试分配用户权限时搜索特定用户失败

Detectable by VMware SkylineTM

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Attachments

Additional Resources

KB
•
Novos recursos no VMware vSphere 5.5 (2058665)

KB
•
Nuevas características de VMware 5.5 (2058665)

KB
•
End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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Related Products:

VMware vCenter Server Appliance

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Related Versions:

VMware vCenter Server Appliance 5.1.x

VMware vCenter Server 5.1.x

VMware vCenter Server 5.0.x

VMware vCenter Server 4.1.x

VMware vCenter Server 4.0.x

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