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Knowledge Base

SERVER_FAULT_FATAL: Failed to retrieve progress for request Id Instant Clone Creation Error (75019)

Last Updated: 1/10/2023Categories: TroubleshootingTotal Views: 15314Language:
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Symptoms

Instant Clone pool provisioning and push operations fail with a timeout after 90 minutes.

Log entries similar to these entries below are seen in the Horizon Connection Server logs:

Fault type is SERVER_FAULT_FATAL - Timed out waiting for operation to complete. Total time waited 90 mins

Fault type is SERVER_FAULT_FATAL - Failed to retrieve progress for request Id
82122acc-b391-4a62-91b0-7930ee84b3de

Cause

This issue is caused by the underlying infrastructure issues exceeding the default timeout of 90 minutes.
Network, Compute or Storage performance bottlenecks will cause a delay in the creation of the Instant Clones, for example, but not limited to:

A disk digest creation on the Datastore (CBRC Digest)

A Vmotion task does not complete in a timely fashion.

The parent image and snapshot used with the pool have an attached large (>150GB) disk and the size of the clone takes longer than 90 minutes due to the performance constraints within your network and storage solution.

Resolution

Note:The procedure below to extend the default timeout is designed to help as a workaround whilst the underlying cause of the clone creation delay is investigated.

To extend the default timeout from 90 minutes, we need to change 2 entries in the Adam Database.

Note: This procedure modifies the database. Ensure to take a backup of the database before proceeding. For more information, see Performing an end-to-end backup and restore for VMware View Manager (1008046)

Connect to View ADAM database. For more information, see Connecting to the View ADAM Database (2012377).

Base your value on the observed time it takes to complete the delayed operation in your environment (180 minutes as an example below)

Entry 1:  cs-PublishImageTimeoutMins

Expand DC=vdi,DC=vmware,DC=int.

Expand OU=Properties.

Expand OU=Global.

Expand Right Click on CN=Common and select "Properties".

Scroll down to and click on the pae-NameValuePair value.

Click "Edit" and in the popup window, in the "Value to add:" text field input: cs-PublishImageTimeoutMins=180

Click "Add" and then "OK" to close this window.

Entry 2: pae-VCOperationTimeout

Expand OU=Properties.

Expand OU=VirtualCenter.

Expand Right Click on CN=*xxxxxxxxxxxxxxxxxxxxxxxxxxx, as per example in the screenshot below, in which the instant clones are created and select "Properties".

Update as follows pae-VCOperationTimeout=180

Finally, click "Apply" and "OK" to close the "Properties" window.

Screenshot of pae-VCOperationTimeout Location in ADAM:

Related Information

This is a child article of  SERVER_FAULT_FATAL: An Index of Instant Clone Creation Errors returned by Vcenter (90554)

Detectable by VMware SkylineTM

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