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Knowledge Base

SCCM Co-management disabled for Workspace ONE UEM in SCCM ConfigMgr 1902 Client Hotfix Rollup KB3400471 (76590)

Last Updated: 12/18/2019Categories: TroubleshootingTotal Views: 12993Language:
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Symptoms

Version Identified

Workspace ONE UEM

Microsoft System Center Configuration Manager (SCCM) Client version for 1902 with hotfix is 5.00.8790.1025 (or later)

Purpose

Recently, Microsoft globally released Hotfix Rollup KB4500571 for SCCM 1902 client. This introduced a new mode called co-existence which automatically disables SCCM functionality such as application distribution, compliance rules, software updates, and many other workloads for devices that are enrolled into MDM management solutions like Workspace ONE UEM.

Cause

According to Microsoft this behavior is intended as they introduce co-existence into their existing customer install base and to prevent potential conflict between SCCM and third-party MDM products.

Impact / Risks

Customers need to be aware that upon installation of the SCCM 1902 Hotfix rollup devices managed by Workspace ONE UEM will become read only to SCCM, and all SCCM workloads will be disabled.

Resolution

Perform a user persona (groups) or hardware refresh-based transition rather than migrating workload by workload. This approach will enable an iterative transition for targeted SCCM groups of devices and users to Workspace ONE modern management.

Configure the Workspace ONE environment with the appropriate profiles, policies, and applications. Accelerate the process with Workspace ONE AirLift and utilize standard project planning approaches to target appropriate groups of users for migration.

Enroll targeted users and devices into Workspace ONE with the understanding that all administrative actions for management will take place going forward utilizing Workspace ONE.

Workaround

In order to enable SCCM workloads to function alongside Workspace ONE UEM (co-management) customers must either hold off on deploying SCCM 1902 client Hotfix Rollup in their environment or if they have already deployed the update as well as corresponding SCCM client upgrade, the update can be rolled back without requiring the SCCM Server version to be rolled back as well.

SCCM Client version 5.00.8790.1007 is the last version that supported co-management with Workspace ONE UEM allowing customers to transition specific workloads to modern management while the devices are under management by both SCCM and Workspace ONE.

Related Information

References

Link to Microsoft documentation of co-existence:
https://docs.microsoft.com/en-us/sccm/comanage/coexistence

Link to Microsoft documentation for Hotfix Rollup:
https://support.microsoft.com/en-us/help/4500571/update-rollup-for-configuration-manager-current-branch-1902

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