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Rising VM System Security for VMware NSX 6.3.0, 6.2.4 (51890)

Last Updated: 6/19/2018Categories: InformationalTotal Views: 4434Language:
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Purpose

This article provides information about Rising VM System Security (henceforth referred to as RVS) software availability and support.

Disclaimer: The partner product referenced in this article is a software module that is developed and supported by a partner. Use of this product is also governed by the end user license agreement of the partner. You must obtain from the partner the application, support, and licensing for using this product. For more information, see Rising Service Portal.

Resolution

Supported software

About the product

Rising VM System Security is China's first enterprise-class virtualization security solution, supporting unified management in virtualized and non-virtualized environments. It provides anti-virus capability on VMware NSX, Windows and Linux environment.

This product is mainly for sale in China now, relevant documents and online service are currently provided in Chinese language.

VMware product versions required for the certification:​

VMware NSX version 6.2.4, 6.3.0

VMware ESXi version 5.5, 6.0, 6.5

vCenter Server version 6.5

Lib version: VMware EPSec lib version or VMware NetX lib version

VMware-vShield-Endpoint-Lib-6.0.0-3813703

Downloading and installing the product on VMware products – Rising Self-service Platform

Contact Rising Technical support to download the required products.

A credential is required to log on and download Rising products.

You can follow InstallationGuide to install the product.

Support information

Steps and Link to how to collect logs from partner SVM:

Collection of EPSec/NetX logs from partner SVM and Partner Manager:

For Service Manager logs – log on to the operating system and log files are located at %programdata%\Rising\Rvs\Log.

For SVM logs – ssh in to SVM and log files are located at /usr/local/svm/log.

Application of Filter rules (for debugging):

Logs files are standard log4j format, you can locate issues according to TroubleshootingGuide(Chinese) or provide logs to Rising Customer Service.

Product documentation with specific reference points:

To view installation guide, click InstallationGuide.

To view product document, click Rising VM System Security User Manual. (Chapter1.2.5 / 2.5 / 3.2.5 / 4.1 / 4.3).

To view troubleshooting guide, click TroubleshootingGuide (Chinese).

Downloads site – Rising Self-service Platform

You will require a credential to log on and download Rising products.

Steps to upgrade from previous partner solution versions:

The upgrade will be done automatically via the Internet.

Support Process:

​You can visit Rising Service Portal.

You can call Rising Technical Support toll free numbers 400-660-8866 / 010-82678800.(China only).

Product serial number and information about installation environment are required.

SLA:​

To review the SLA for support, click Rising SLA.

For China only.

Escalation Process:

First you can contact Customer Service and describe you problem. (See Support Process)

Customer service staff will guide you to provide more detailed information and submit log files.

Professional issues and urgent issues will be submitted to development department by customer service department.

Customer sevice staff will get back to you when problem is settled.

Contact information:

​Customer Service hotline (China only): 400-660-8866 / 010-82678800.

Customer Serivce WeChat: Rising-Service.

Customer Mail Service: [email-masked]

Rising Fax (China only): 010-82678800-8

BBS forum: http://bbs.ikaka.com

Additional support information

Sample problematic scenarios and how to address them

Scenario 1 - ODS / OAS dose not show correct virus results when guest vm is infected.

Solution:

There are several reason for this symptoms, such as no anti-virus license, secproxy process crash, or OAS off.
Check the following list:

Make sure SVM is powered on.

Make sure secproxy is authorized (authorized if file exists: /usr/local/svm/etc/user/serial/serial)

Make sure secproxy exists. If not, restart it or restart SVM.

Make sure IP address for network adapter eth1 is connectable.

Make sure OAS is ON in policy configuration on Service Manager.

OAS will ignore files when CPU is overload.

ODS task error codes:

Error Code

Explanation

0

Successful

3010

Secproxy restart abnormal

3020

ODS stoped

3060

Multiple ODS tasks are running

3070

ODS task is already running

3090

ODS task fail caused by secproxy restart

3100

Failed to start ODS task

3110

User stopped ODS task

3130

SVM is unauthorized

3200

Start or stop ODS task out of time

Related Information

简体中文：适用于 VMware NSX 6.3.0 和 6.2.4 的 Rising VM System Security

Detectable by VMware SkylineTM

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