Loading

×Sorry to interrupt
Uncaught ReferenceError: addCTracking is not defined
throws at https://kb.vmware.com/resource/KM_TealiumTrackingJS?v=0.5:100:1

Refresh

Cookie Preference Center

General Information on cookies

When you visit our website, we use cookies to ensure that we give you the best experience. This information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies by clicking on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience on the site and the services we are able to offer. Further information can be found in our

Cookie Policy.

Strictly Necessary

Strictly Necessary

Always Active

Strictly Necessary

Strictly necessary cookies are always enabled since they are essential for our website to function. They enable core functionality such as security, network management, and website accessibility. You can set your browser to block or alert you about these cookies, but this may affect how the website functions. For more information please visit www.aboutcookies.org or www.allaboutcookies.org.

Cookie Details‎

Performance

Performance

Performance

Performance cookies are used to analyze the user experience to improve our website by collecting and reporting information on how you use it. They allow us to know which pages are the most and least popular, see how visitors move around the site, optimize our website and make it easier to navigate.

Cookie Details‎

Please confirm your settings by refreshing the page.

Functional

Functional

Functional

Functional cookies help us keep track of your past browsing choices so we can improve usability and customize your experience. These cookies enable the website to remember your preferred settings, language preferences, location and other customizable elements such as font or text size. If you do not allow these cookies, then some or all of these services may not function properly.

Cookie Details‎

Advertising

Advertising

Advertising

Advertising cookies are used to send you relevant advertising and promotional information. They may be set through our site by third parties to build a profile of your interests and show you relevant advertisements on other sites. These cookies do not directly store personal information, but their function is based on uniquely identifying your browser and internet device.

Cookie Details‎

Advertising Cookies

Consent Leg.Interest

Select All Vendors

Select All Vendors

Select All Hosts

Select All

Clear Filters

Information storage and access

Apply

Confirm My Choices Reject All Allow All

My Subscriptions

Loading

Knowledge Base

Pre-Upgrade Patch Required for Upgrades to vRealize Network Insight 3.9 and 4.0 (71014)

Last Updated: 8/20/2019Categories: PatchTotal Views: 20472Language:
Chinese (Simplified)JapaneseEnglish

1 like this article

Subscribe to get an email
newsletter with new updates

1 people found this helpful Please provide article feedback:

Symptoms

An upgrade to vRealize Network Insight 3.9 or 4.0 fails.

An error similar to the following is seen in /var/log/arkin/chef-run.log:

[2019-07-10T17:53:12+00:00] ERROR: apt_package[libpq-dev] (postgresql::install line 17) had an error: Mixlib::ShellOut::ShellCommandFailed: Expected process to exit with [0], but receive
d '100'
---- Begin output of ["apt-get", "-q", "-y", "-o", "Dpkg::Options::=--force-confdef", "-o", "Dpkg::Options::=--force-confold", "install", "libpq-dev=10.4-2.pgdg14.04+1"] ----
STDOUT: Reading package lists...
Building dependency tree...
Reading state information...
The following packages were automatically installed and are no longer required:
acl comerr-dev krb5-multidev libcolorhug1 libexif12 libgphoto2-6
libgphoto2-l10n libgphoto2-port10 libgssrpc4 libgudev-1.0-0 libgusb2
libieee1284-3 libkadm5clnt-mit9 libkadm5srv-mit9 libkdb5-7 libsane
libsane-common libv4l-0 libv4lconvert0 libwireshark3 libwiretap3 libwsutil3
libxtst6
Use 'apt-get autoremove' to remove them.
The following extra packages will be installed:
libpq5
Suggested packages:
postgresql-doc-10
The following packages will be upgraded:
libpq-dev libpq5
2 upgraded, 0 newly installed, 0 to remove and 73 not upgraded.
Need to get 0 B/322 kB of archives.
After this operation, 61.4 kB of additional disk space will be used.
WARNING: The following packages cannot be authenticated!
libpq-dev libpq5
STDERR: E: There are problems and -y was used without --force-yes
---- End output of ["apt-get", "-q", "-y", "-o", "Dpkg::Options::=--force-confdef", "-o", "Dpkg::Options::=--force-confold", "install", "libpq-dev=10.4-2.pgdg14.04+1"] ----
Ran ["apt-get", "-q", "-y", "-o", "Dpkg::Options::=--force-confdef", "-o", "Dpkg::Options::=--force-confold", "install", "libpq-dev=10.4-2.pgdg14.04+1"] returned 100
[2019-07-10T17:53:12+00:00] FATAL: Chef::Exceptions::ChildConvergeError: Chef run process exited unsuccessfully (exit code 1)

Purpose

This article details how to acquire and apply a pre-upgrade patch to address an issue with upgrading vRealize Network Insight. If this item is not applied, attempting to perform the following upgrades for vRealize Network Insight will result in a failure:

3.7 -> 3.9

3.8 -> 3.9

3.8 -> 4.0

Cause

A certificate used to validate package signatures has expired since 3.9 was released and needs to be updated.  Without this fix, the updated packages cannot be trusted and the upgrade will not succeed.

Resolution

Please note, before performing any system upgrades, it is best practice to generate adequate backups of the environment. The following article can assist with backing up a platform cluster:

Best practices to backup vRNI Cluster

Please use the following steps to apply the patch. This patch is required on all platform and collector nodes before starting the upgrade and can be applied to the nodes in any order.

Use the following link to download a copy of the vRealizeNetworkInsight-pre-upgrade-fix.bundle:

vRealizeNetworkInsight-pre-upgrade-fix.bundle

md5sum: 6649a4b83abd16d48c920881023cab36
sha1sum: 8e1e3763b3a0eb2a594398867cec4443f42dbc5e
sha256sum: ac22b6e44d712cb7e47a9dca4f20f325b63640118a0d0d051460692beba094bd

Log into the vRealize Network Insight Platform CLI by SSH or console using the consoleuser account.

Upload the bundle to all nodes in the environment.

To upload the bundle via SCP to the vRNI node from a remote host:

tool-manager copy scp --host <IP or FQDN of remote server> --user <username on remote server> --path <path on remote server>/vRealizeNetworkInsight-pre-upgrade-fix.bundle

To upload the bundle via SCP without a remote host:

Copy the bundle to the VRNI node using WinSCP or other utility:

Connect to the node via SCP using the support username and password.

Copy the file to the following directory: /home/support

SSH to VRNI Platform as consoleuser and run the below command:

tool-manager copy scp --host localhost --user support --path /home/support/vRealizeNetworkInsight-pre-upgrade-fix.bundle

To upload the bundle via URL:

tool-manager copy url https://s3-us-west-2.amazonaws.com/vrni-tools-archive/vRealizeNetworkInsight-pre-upgrade-fix/vRealizeNetworkInsight-pre-upgrade-fix.bundle

Apply the patch using the following command:

tool-manager run --name vRealizeNetworkInsight-pre-upgrade-fix.bundle

Confirm that the bundle has been successfully applied:

show-version

Related Information

This patch also includes the fix from the following update and will address both issues:

Pre-Upgrade patch for vRNI 3.9

For additional information regarding the CLI commands used, please refer to the following:

About vRealize Network Insight Command Line Interface User Guide

Detectable by VMware SkylineTM

Actions

Copy

link to clipboard
copied!

Print

Language:
Chinese (Simplified)JapaneseEnglish

Attachments

Additional Resources

KB
•
Network Insight（SaaS のみ）コレクタ仮想マシンが証明書の例外によりサービスへの接続に失敗する (70834)

Result 1 of 1

Ask The Community

Get answers quickly from VMware experts in the community

Post Subject

CONTINUE IN COMMUNITIES

Related Products:

VMware vRealize Network Insight

Related Versions:

VMware vRealize Network Insight 3.x

Take Our Survey

Support Assistant