Loading

×Sorry to interrupt
Uncaught ReferenceError: addCTracking is not defined
throws at https://kb.vmware.com/resource/KM_TealiumTrackingJS?v=0.5:100:1

Refresh

Cookie Preference Center

General Information on cookies

When you visit our website, we use cookies to ensure that we give you the best experience. This information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies by clicking on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience on the site and the services we are able to offer. Further information can be found in our

Cookie Policy.

Strictly Necessary

Strictly Necessary

Always Active

Strictly Necessary

Strictly necessary cookies are always enabled since they are essential for our website to function. They enable core functionality such as security, network management, and website accessibility. You can set your browser to block or alert you about these cookies, but this may affect how the website functions. For more information please visit www.aboutcookies.org or www.allaboutcookies.org.

Cookie Details‎

Performance

Performance

Performance

Performance cookies are used to analyze the user experience to improve our website by collecting and reporting information on how you use it. They allow us to know which pages are the most and least popular, see how visitors move around the site, optimize our website and make it easier to navigate.

Cookie Details‎

Please confirm your settings by refreshing the page.

Functional

Functional

Functional

Functional cookies help us keep track of your past browsing choices so we can improve usability and customize your experience. These cookies enable the website to remember your preferred settings, language preferences, location and other customizable elements such as font or text size. If you do not allow these cookies, then some or all of these services may not function properly.

Cookie Details‎

Advertising

Advertising

Advertising

Advertising cookies are used to send you relevant advertising and promotional information. They may be set through our site by third parties to build a profile of your interests and show you relevant advertisements on other sites. These cookies do not directly store personal information, but their function is based on uniquely identifying your browser and internet device.

Cookie Details‎

Advertising Cookies

Consent Leg.Interest

Select All Vendors

Select All Vendors

Select All Hosts

Select All

Clear Filters

Information storage and access

Apply

Confirm My Choices Reject All Allow All

My Subscriptions

Loading

Knowledge Base

Password rotation workflow fails after renaming a Vmware Cloud Foundation management VM, PSC or vCenter (57723)

Last Updated: 8/25/2018Categories: InformationalTotal Views: 3756Language:
English

Subscribe to get an email
newsletter with new updates

Please provide article feedback:

Symptoms

Password Rotation workflow fails to rotate passwords in SDDC Manager UI.

The PSCs and/or vCenter friendly names have been changed in the vSphere Web Client inventory to something other than what was configured during VMware Cloud Foundation installation.

You see messages similar to the following in the /home/vrack/vrm/logs/vrack-vrm-debug.log file on the SDDC Manager Controller VM.

com.vmware.vrack.vrm.cms.api.Changer$Fault: Expect 1 but 0 found for VirtualMachine:psc-1

Caused by: com.vmware.vrack.vrm.cms.api.Changer$Fault: Expect 1 but 0 found for VirtualMachine:psc-1

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment

Cause

Renaming VMware Cloud Foundation management VMs can prevent SDDC Manager automation from running workflows.

Resolution

SSH to the SDDC Manager Controller VM.

Remove failed password workflows by running the following commands:

/home/vrack/bin/list-password-workflows

Note: Make a note of the ID value for the failed password workflow

/home/vrack/bin/delete-password-workflow --id <ID value from previous command>

In the vSphere Web Client, rename any management VMS (PSCs, vCenter Servers, NSX Managers, Log Insight VMS) that have been renamed back to their default names.

In the vSphere Web Client, navigate to Home > Administration > Deployments > System Configuration > Nodes.

Select each PSC or vCenter node then click on the Manage tab > Settings > Networking and verify that each node has the correct FQDN and DNS info on the network tab.

Note:  If any show host (null) or are blank, note it and disregard.  The next step should remediate the issue and then the correct info should be shown.

Highlight each vCenter and PSC and restart the Appliance Management service under Related Items.

​Note: Wait a few minutes after service restart. If any PSC or vCenter still does not show the correct DNS info and FQDN, manually verify whether the node in question has the correct FQDN, DNS servers, DNS records and IP address via ssh/console to the node or by accessing the node's vami web page. Remediate where needed and restart the Appliance Management service again.

Issue the following command to obtain the root password for the management VMs:

/home/vrack/bin/lookup-passwords

Validate the passwords returned by attempting to access each of the management VMs. Remediate any password or expiry issues as needed.

SSH to SDDC Manager Controller VM and run /opt/vmware/sddc-support/sos --health-check to verify the environment is in a state healthy enough to run SDDC Manager workflows from the UI.  Remediate any "RED' items that could interfere with the workflow.

Return to SDDC manager and run Password Rotate workflow.

Detectable by VMware SkylineTM

Actions

Copy

link to clipboard
copied!

Print

Language:
English

Attachments

Additional Resources

KB
•
End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

Result 1 of 1

Ask The Community

Get answers quickly from VMware experts in the community

Post Subject

CONTINUE IN COMMUNITIES

Related Products:

VMware Cloud Foundation

Related Versions:

VMware Cloud Foundation 2.x

Take Our Survey

Support Assistant