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Knowledge Base

PSOD when unmounted luns are being destroyed in storage arrays. (52240)

Last Updated: 1/4/2018Categories: TroubleshootingTotal Views: 25Language:
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Symptoms

VMware ESXi 5.5.0 build-3248547

vmhba1    QLogic Corp ISP2532-based 8Gb Fibre Channel to PCI Express HBA

vmhba2    QLogic Corp ISP2532-based 8Gb Fibre Channel to PCI Express HBA

-----------------------------------------------------------------------------------------------------------------

HBA     driver name  VID:DID    SVID:SDID  driver version

------  -----------  ---------  ---------  --------------

vmhba0  mpt2sas      1000:0070  1014:03f8  20.00.00.00.1vmw

vmhba1  qlnativefc   1077:2532  1077:0175  1.1.77.0-1OEM.550.0.0.1331820

vmhba2  qlnativefc   1077:2532  1077:0175  1.1.77.0-1OEM.550.0.0.1331820

Please find the VMware HCL for your reference:

http://partnerweb.vmware.com/comp_guide2/detail.php?deviceCategory=io&productid=9661&deviceCategory=io&details=1&keyword=ISP2532&page=1&display_interval=10&sortColumn=Partner&sortOrder=Asc

PSOD Stacktrace

========================

2017-10-09T09:01:42.757Z cpu16:33063)VMware ESXi 5.5.0 [Releasebuild-3248547 x86_64]

#PF Exception 14 in world 33063:helper33-0 IP 0x41800dbe4cef addr 0x8

PTEs:0x30ad96b023;0x30ad96c023;0x12dd8a023;0x0;

2017-10-09T09:01:42.759Z cpu16:33063)@BlueScreen: #PF Exception 14 in world 33063:helper33-0 IP 0x41800dbe4cef addr 0x8

PTEs:0x30ad96b023;0x30ad96c023;0x12dd8a023;0x0;

2017-10-09T09:01:42.759Z cpu16:33063)Code start: 0x41800d400000 VMK uptime: 38:17:20:00.180

2017-10-09T09:01:42.760Z cpu16:33063)0x4123c49ddc40:[0x41800dbe4cef]qlnativefcDiscover@<None>#<None>+0x36f stack: 0x412300000014

2017-10-09T09:01:42.760Z cpu16:33063)0x4123c49ddca0:[0x41800d741aa6]SCSIRemovePath@vmkernel#nover+0x5e2 stack: 0x669410

2017-10-09T09:01:42.760Z cpu16:33063)0x4123c49ddea0:[0x41800d744130]SCSIDeletePath@vmkernel#nover+0x2a8 stack: 0x4108e1df1470

2017-10-09T09:01:42.761Z cpu16:33063)0x4123c49ddf30:[0x41800d74bd39]SCSIScanLUNsHelper@vmkernel#nover+0x4a9 stack: 0x0

2017-10-09T09:01:42.761Z cpu16:33063)0x4123c49ddfd0:[0x41800d461455]helpFunc@vmkernel#nover+0x6a1 stack: 0x0

2017-10-09T09:01:42.761Z cpu16:33063)0x4123c49ddff0:[0x41800d656f9a]CpuSched_StartWorld@vmkernel#nover+0xfa stack: 0x0

2017-10-09T09:01:42.765Z cpu16:33063)base fs=0x0 gs=0x418044000000 Kgs=0x0

first occurrence

Backtrace

#5  0x000000000000000b in init_module () at bora/vmkernel/user/chardev/chardev.c:80

#6  0x000041800d741aa6 in SCSIRemovePath (path=0x410af38645f0, destroyAdapterPath=-48 '\320') at bora/vmkernel/storage/midlayer/scsi_path.c:1090

#7  0x000041800d744130 in SCSIDeletePath (path=0x4109d5d9b400, hotUnplug=<value optimized out>) at bora/vmkernel/storage/midlayer/scsi_path.c:5243

#8  0x000041800d74bd39 in SCSIScanLUNsDeletePathInt (data=<value optimized out>) at bora/vmkernel/storage/midlayer/scsi_scan.c:1755

#9  SCSIScanLUNsHelper (data=<value optimized out>) at bora/vmkernel/storage/midlayer/scsi_scan.c:1802

#10 0x000041800d461455 in helpFunc (data=<value optimized out>) at bora/vmkernel/main/helper.c:3242

#11 0x000041800d656f9a in CpuSched_StartWorld (destWorld=<value optimized out>, previous=<value optimized out>) at bora/vmkernel/sched/cpusched.c:10138

#12 0x0000000000000000 in ?? () from /build/storage61/release/bora-3248547/build/linux64/bora/build/esx/release/vmkmod-vmkernel64/chardevs

(gdb) bt for second occurrence

#0  0x000041800dbe4cef in ?? ()

#1  0x0001000000000001 in ?? ()

#2  0x0000812700000000 in ?? ()

#3  0x0000005b00000000 in ?? ()

#4  0x00004109d5d9b9f0 in ?? ()

#5  0x000000000000000b in init_module () at bora/vmkernel/user/chardev/chardev.c:80

#6  0x000041800d741aa6 in SCSIRemovePath (path=0x410af38645f0, destroyAdapterPath=-48 '\320') at bora/vmkernel/storage/midlayer/scsi_path.c:1090

#7  0x000041800d744130 in SCSIDeletePath (path=0x4109d5d9b400, hotUnplug=<value optimized out>) at bora/vmkernel/storage/midlayer/scsi_path.c:5243

#8  0x000041800d74bd39 in SCSIScanLUNsDeletePathInt (data=<value optimized out>) at bora/vmkernel/storage/midlayer/scsi_scan.c:1755

#9  SCSIScanLUNsHelper (data=<value optimized out>) at bora/vmkernel/storage/midlayer/scsi_scan.c:1802

#10 0x000041800d461455 in helpFunc (data=<value optimized out>) at bora/vmkernel/main/helper.c:3242

#11 0x000041800d656f9a in CpuSched_StartWorld (destWorld=<value optimized out>, previous=<value optimized out>) at bora/vmkernel/sched/cpusched.c:10138

#12 0x0000000000000000 in ?? () from /build/storage61/release/bora-3248547/build/linux64/bora/build/esx/release/vmkmod-vmkernel64/chardevs

Resolution

update the driver to its latest release as issue seems to be related to known issue of Qlogic.

I was able to find a problem report which indicated that the issue was fixed in "qlnativefc version 1.1.69.0-1" which is test driver.

Hence , I would recommend to update the driver which is latest as it would contain the fix

Detectable by VMware SkylineTM

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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