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Knowledge Base

PCoIP performance is slower than expected (1030695)

Last Updated: 7/25/2022Categories: How toTotal Views: 21622Language:
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Symptoms

PCoIP performance is slow

PCoIP performance is not as quick or fluid as expected

Resolution

Each step provides instructions and a link to a document, for performing the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and to identify the proper resolution. After completing each step, try seeing if the performance or speed issue is resolved in your PCoIP connection to your VMware Horizon virtual desktop. Work through each troubleshooting step in order, and do not skip a step.

To troubleshoot speed related issues with the PCoIP protocol:

Ensure that enough network resources are available. For more information, see Ensuring that there are enough network resources in a VMware View environment (1020894).

Confirm that you have allocated sufficient hardware resources to the virtual desktop. For more information, please refer to the VMware Horizon Agent documentation.

Ensure that the network is optimally configured for VMware Horizon virtual desktops. For more information, see Network configuration in VMware View virtual desktops (1026498).

Confirm that the hardware has been tested for compatibility by searching the VMware Compatibility Guide.

Confirm that no third-party issues with the guest operating system in the virtual desktop exist. For more information, see Confirming that third-party interaction issues do not exist with the operating system in a VMware View environment (1027466).

If your problem continues to exist after trying the steps in this article:

Collect the VMware Horizon diagnostic bundle. For more information, see Collecting VMware Horizon View logs and diagnostic information (1017939).

File a support request with VMware Support and quote this Knowledge Base article ID (1030695) in the problem description. For more information, see How to file a Support Request in Customer Connect (2006985).

Related Information

To be alerted when this document is updated, click the Subscribe to Article link in the Actions box Collecting VMware Horizon View logs and diagnostic information
Ensuring that there are enough network resources in a VMware View environment
Network configuration in VMware View virtual desktops
Confirming that third-party interaction issues do not exist with the operating system in a VMware View environment
How to file a Support Request in Customer Connect

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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