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Knowledge Base

P2V conversion using VMware Converter fails with the error: Unable to find the system volume, reconfiguration is not possible (1037507)

Last Updated: 8/3/2020Categories: TroubleshootingTotal Views: 162914Language:
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Symptoms

Cannot perform a P2V conversion using VMware Converter.

During a P2V conversion, Converter fails at 96%.

You see the error:

Unable to find the system volume, reconfiguration is not possible.

In the vmware-converter-worker-#.log file, you see entries similar to:

[#8] [2011-04-03 info 'App'] [,0] Error 13 reading Element value from key mntApi355069955430142598\Objects\{9dea862c-5cdd-4e70-acc1-f32b344d4795}\Elements\24000001

[#8] [2011-04-03 info 'App'] [,0] Error 13 reading Element value from key mntApi350180466530142598\Objects\{9dea862c-5cdd-4e70-acc1-f32b344d4795}\Elements\24000001
[#8] [2011-04-03 info 'App'] [,0] Unloaded hive mntApi350180466530142598
[#8] [2011-04-03 error 'task-8'] [GetMntapiOsInfo] Got an error getting MNTAPI OS information

Cause

This issue occurs when converting a physical machine that uses Boot Configuration Data or BCD ( Example Windows Vista, 7, Windows Server 2008, or 2008 R2 or any Windows OS). In this case, the physical machine may have some type of system, hidden, or recovery partition that results in inaccurate BCD configuration data after the conversion and causes the virtual machine reconfiguration process to fail. BCD issues can be addressed by rebuilding automatically using the bootrec command or by editing the BCD stores using the bcdedit command.

Resolution

To resolve this issue:

Register the VM into inventory ( ESXi or vCenter Server )

Boot the virtual machine from the correct Microsoft Windows installation media (Correct architecture and version of the operating system)

Select the appropriate keyboard layout and language options and click Next

Click Repair your computer

Select the operating system to be repaired and click Next

Click Start > Run, type cmd and click OK

Type bcdedit and press Enter

Under the Windows Boot Manager title with the identifier set to {bootmgr}, you may see that the device is set to boot. Similarly, under the Windows Boot Loader with the identifier set to {default}, you may see that the device and osdevice are set to boot. These items should be set properly for your environment. Usually these appear as partition=C:. In some cases the {default} identifier may have them set to partition=D:

Run these commands to correct the configuration:

Note: bcdedit is located in this path: c:\windows\system32.

bcdedit /set {bootmgr} device partition=C:
bcdedit /set {default} device partition=C:
bcdedit /set {default} osdevice partition=C:

Type exit at the command prompt and select Shutdown.

Try to reconfigure using VMware Converter. The reconfigure should now complete successfully. If it fails again, repeat Steps 1 to 7 and then run these commands to set the default device to partition=D::

bcdedit /set {bootmgr} device partition=C:
bcdedit /set {default} device partition=D:
bcdedit /set {default} osdevice partition=D:

Note: The D: partition is used as an example. You can use any available drive letter.

Note: If, after running the preceding bcdedit commands, the virtual machine boots and then fails with a blue screen, perform these steps to resolve the issue:

Boot the virtual machine from the Windows 2008 ISO.

Load the Recovery Console.

Click Start > Run, type regedit, and click OK. The Registry Editor window opens.

Click HKEY_LOCAL_MACHINE (HKLM) and then click Menu > File > Load Hive.

Browse to C:\Windows\system32\config and select the file SYSTEM.

When prompted for a name enter p2v.

Locate the key HKLM\p2v\ControlSet001\services\LSI_SAS.

Set the value of the start type to REG_DWORD 0.

Select HKLM\p2v and click Menu > File > Unload Hive.

Close Registry Editor and restart the virtual machine.

For more information, see Virtual machine fails to boot with a blue diagnostic screen stating: 7B Stop Code after using VMware Converter (2002106).

If bcdedit is not working then, navigate to advanced options and select the automatic repair address the problem.

Note: If your problem persists even after trying the steps in this article, file a support request with VMware Support and note this Knowledge Base article ID (1037507) in the problem description. For more information, see How to Submit a Support Request.

Related Information

Starting with VMware vCenter Converter Standalone 5.1, for systems running Windows Servers prior to Windows Server 2008, VSS can take snapshots of FAT/FAT32 volumes, if present, only if the source machine has at least one NTFS volume. For all Windows Server 2008 and later, this process is not supported and the FAT/FAT32 partition must be deselected.

For more information, see the Known Issue section in the VMware Converter 5.1 Release Notes.

Virtual machine fails to boot with a blue diagnostic screen stating: 7B Stop Code after using VMware Converter
使用 VMware Converter 的 P2V 转换失败并显示“错误：无法找到系统卷，无法执行重新配置”
VMware Converter を使用した P2V 変換が次のエラーで失敗する： システム ボリュームが見つかりません。再構成は実行できません。

Detectable by VMware SkylineTM

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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