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Knowledge Base

Not able to start certificate-manager to replace certificates (67660)

Last Updated: 4/2/2020Categories: TroubleshootingTotal Views: 15987Language:
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Symptoms

When using certificate manager in VCSA 6.5.X/6.7.X/7.X, After entering the password it fails with the following:

"Error while creating backup cert file for MACHINE_SSL_CERT"

VCSA 6.5

Traceback (most recent call last):

File "/usr/lib/vmware-vmca/bin/certificate-manager", line 716, in <module>

exit(main())

File "/usr/lib/vmware-vmca/bin/certificate-manager", line 710, in main

parse_arguments()

File "/usr/lib/vmware-vmca/bin/certificate-manager", line 701, in parse_arguments

get_machine_ssl_cert_to_dir()

File "/usr/lib/vmware-vmca/bin/certificate-manager", line 573, in get_machine_ssl_cert_to_dir

vecs.get_cert_file(Constants.MACHINE_SSL_STORE, Constants.MACHINE_SSL_ALIAS, oldcert)

File "/usr/lib/vmware/site-packages/cis/certificateManagerOps.py", line 438, in get_cert_file

raise e

cis.exceptions.InvokeCommandException: {

"resolution": null,

"detail": [

{

"args": [

""

],

"id": "install.ciscommon.command.errinvoke",

"localized": "An error occurred while invoking external command : ''",

"translatable": "An error occurred while invoking external command : '%(0)s'"

},

"Error while creating backup cert file for MACHINE_SSL_CERT"

],

"componentKey": null,

"problemId": null

}

VCSA 6.7

Traceback (most recent call last):

File "/usr/lib/vmware-vmca/bin/certificate-manager", line 724, in <module>

exit(main())

File "/usr/lib/vmware-vmca/bin/certificate-manager", line 718, in main

parse_arguments()

File "/usr/lib/vmware-vmca/bin/certificate-manager", line 708, in parse_arguments

get_machine_ssl_cert_to_dir()

File "/usr/lib/vmware-vmca/bin/certificate-manager", line 576, in get_machine_ssl_cert_to_dir

vecs.get_cert_file(Constants.MACHINE_SSL_STORE, Constants.MACHINE_SSL_ALIAS, oldcert)

File "/usr/lib/vmware/site-packages/cis/certificateManagerOps.py", line 814, in get_cert_file

raise e

File "/usr/lib/vmware/site-packages/cis/certificateManagerOps.py", line 810, in get_cert_file

execute_command(cmd, quiet)

File "/usr/lib/vmware/site-packages/cis/certificateManagerOps.py", line 301, in execute_command

raise InvokeCommandException(msg)

cis.exceptions.InvokeCommandException: {

"componentKey": null,

"problemId": null,

"detail": [

{

"localized": "An error occurred while invoking external command : ''",

"id": "install.ciscommon.command.errinvoke",

"translatable": "An error occurred while invoking external command : '%(0)s'",

"args": [

""

]

},

"Error while creating backup cert file for MACHINE_SSL_CERT"

],

"resolution": null

}

Purpose

To replace the certificates using certificate manager.

Cause

The certificate manager tries to backup to folder /var/tmp/vmware but that folder doesn’t exist.

Resolution

To solve the issue recreate the directory /var/tmp/vmware

rm -rf /var/tmp/vmware
mkdir /var/tmp/vmware

Detectable by VMware SkylineTM

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