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Knowledge Base

No topology updates between Availability and Performance Manager Server (AM-PM) with other Smarts domain during synchronization (337012)

Last Updated: 7/13/2020Categories: TroubleshootingTotal Views: 9635Language:
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Symptoms

No topology updates between Availability and Performance Manager Server (AM-PM) with other Smarts domain during synchronization.

Error in domain log file:

Got another sync request to INCHARGE-AM-PM while syncing to the same source. Ignored the new sync request.

Cause

During synchronization between two servers, the synchronization thread was stopped and left the entry in the GA_StringDictionary table. Subsequent synchronization checks this table and believes the topology is currently syncing, therefore it prints a statement and exits the call.

Resolution

There are the following two fixes for this issue. Either of the following fixes will clear out the GA_StringDictionary table and allow synchronization to occur again. Use either one based on your specific requirements.

Restart the other Smarts domain server

Restart the server of the other Smarts domain that the AM-PM attempting to synchronize topology with. For example, if the issue is synchronization between AM-PM and Network Protocol Manager (NPM) OSPF server, restart the OSPF server, if the error appear in SAM server, restart the SAM server.

OR

Manually clear the GA_StringDictionary table using DMCTL

Always perform this fix against the other Smarts Domain server that the AM-PM server is attempting to sync with.

Run the following command against the other Smarts Domain server that the AM-PM server is attempting to sync with (the following example uses the NPM OSPF server, it can very well be SAM server):

<BASEDIR>/smarts/bin/dmctl -s <OSPF server name> invoke GA_StringDictionary::DXA-SyncCheck dump

Check the server log file. For an OSPF server, this log is found here: <BASEDIR>/NPM/local/logs/<OSPF server name>.log

If the entry INCHARGE-AM-PM  => TRUE is found in the log file, run the following command:

<BASEDIR>/smarts/bin/dmctl -s <OSPF server name> invoke GA_StringDictionary::DXA-SyncCheck clear

Check the log file again to make sure you do not see the entry INCHARGE-AM-PM => TRUE.

Detectable by VMware SkylineTM

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