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Knowledge Base

NSX Manager service fails with the error: "Illegal access" (59248)

Last Updated: 5/16/2021Categories: TroubleshootingTotal Views: 3910Language:
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Symptoms

NSX Manager service fails.

Running the show log manager command displays entries similar to:

... ViInventoryThread ViInventory:449 - Inventory cannot connect to VC because:org.springframework.beans.factory.CannotLoadBeanClassException: Cannot find class [com.vmware.vshield.vsm.container.services.RelationshipManagerImpl] for bean with name 'relationshipManagerImpl' defined in URL [jar:file:/usr/nsx-webserver/webapps/ROOT/WEB-INF/lib/vsm-core-1.0.jar!/com/vmware/vshield/vsm/container/services/RelationshipManagerImpl.class]; nested exception is java.lang.ClassNotFoundException: Illegal access: this web application instance has been stopped already. Could not load [com.vmware.vshield.vsm.container.services.RelationshipManagerImpl]. The following stack trace is thrown for debugging purposes as well as to attempt to terminate the thread which caused the illegal access.

In the /common/db/vshield/serverlog file, you see entries similar to:

[1-1] ERROR:  index "fk2198f60fbdf29f7e" contains unexpected zero page at block 265
[2-1] HINT:  Please REINDEX it.

In the vsm.log file, you see entries similar to:

2018-09-14 10:21:59.258 GMT ERROR localhost-startStop-1 JDBCExceptionReporter:101 - ERROR: index "fk2198f60fbdf29f7e" contains unexpected zero page at block 719
Hint: Please REINDEX it.

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

Cause

This issue occurs because in Linux, if there is an error during an attempt to fsync a file, Linux will clear the dirty bit on the page (indicating that it matches storage) without having written to storage. The OS cache contains the updated version of the page, so initially if PostgreSQL reads it, everything looks good; but if the cached version of the page is discarded due to memory pressure or a reboot, or something reads directly from storage (as some backup software does), then the incorrect version is seen. For file extension this is likely to be a page of NUL (hexadecimal 0x00) bytes; for other cases it could be any random values which were previously written to disk.

Resolution

This is a known issue affecting VMware NSX for vSphere 6.3.5.

Currently, there is no resolution.

Workaround

Open up a new case with VMware and mention this KB.

Detectable by VMware SkylineTM

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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Related Products:

VMware NSX for vSphere

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VMware NSX for vSphere 6.3.x

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