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Knowledge Base

[RESOLVED] My Organization's Requests are not accessible in the My Workspace ONE portal (74868)

Last Updated: 5/23/2023Categories: TroubleshootingTotal Views: 10670Language:
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Symptoms

Within the My Workspace ONE portal, the My Organization's Requests link is missing in the navigation bar and the page is inaccessible when using the URL.

Resolution

The My Organization's Requests page within the My Workspace ONE portal is again available for all VMware Workspace ONE customers with an Entitlement Accounts. For customers who do not have an Entitlement Account, this feature will remain unavailable.

In order to access My Organization's Requests, first ensure you are logged into the My Workspace ONE portal. From the menu bar navigate to Support > My Organization's Requests where you should find all requests tied to your organization's Entitlement Account.

If you are an authorized user on multiple entitlement accounts, you can toggle between which account you are viewing by selecting the account in the Entitlement Account dropdown menu in the upper-right section of the screen. Users within the same company may see different options within this menu depending on which Entitlement Accounts you have access to. If you are missing accounts you believe you should have access to, please work with the Super User on the account to get permission.

For any questions or issues on this feature, please reach out to the My Workspace ONE team by following the instructions listed here: How to access VMware Workspace ONE Support.

Workaround

Alternatively, you can use the Customer Connect portal to view the organization's support requests by following the steps in the below article:

How to access a Support Request filed by another user

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