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Knowledge Base

Missing folders on a vCenter Server prevent VirtualCenter Server service from starting (1005882)

Last Updated: 3/20/2024Categories: TroubleshootingTotal Views: 27405Language:
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Symptoms

On a vCenter Server the VirtualCenter Server service fails to start

You cannot start vCenter Server or login through the vSphere Client.

You see this error on startup:

Windows couldn't start VC on local computer

In the vpxd log, you see the error:
[2011-06-30 10:30:58.525 105392 error 'App'] [VpxdWebserver] Web server root (C:\Documents and Settings\All Users\Application Data\VMware\VMware VirtualCenter\docRoot) does not exist!

Resolution

This issue occurs on a vCenter Server if these critical folders are missing. Verify that these two folders exist:

C:\Documents and Settings\All Users\Application Data\VMware\VMware VirtualCenter\sysprep

C:\Documents and Settings\All Users\Application Data\VMware\VMware VirtualCenter\docRoot\diagnostics

Note: In vCenter Server 4.1/5.x and Windows 2008 (64-bit), these folders are located at:

C:\ProgramData\VMware\VMware VirtualCenter\sysprep

C:\ProgramData\VMware\VMware VirtualCenter\docRoot\diagnostics

If the folders do not exist, you must create them, then restart the VirtualCenter Server service or reboot your host. For more information, see Stopping, starting, or restarting vCenter services (1003895).

Related Information

How to stop, start, or restart vCenter Server services
vCenter Server 上にフォルダが見つからないため VirtualCenter Server サービスが起動しない
vCenter Server 上缺少文件夹导致 VirtualCenter Server 服务无法启动

Detectable by VMware SkylineTM

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Attachments

Additional Resources

KB
•
End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

KB
•
在 Red Hat 虚拟机中运行 VMware Tools 失败，并显示以下错误：正在尝试覆盖 upgrader.create 的现有 RPC 注册!已中止 (2011101)

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Related Products:

VMware VirtualCenter

VMware vCenter Server

Related Versions:

VMware VirtualCenter 2.5.x

VMware vCenter Server 5.0.x

VMware vCenter Server 4.1.x

VMware vCenter Server 4.0.x

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