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Troubleshooting MSI errors during VMware product or Tools installation (1031302)

Last Updated: 3/21/2024Categories: TroubleshootingTotal Views: 518877Language:
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Symptoms

Installing VMware products on Windows fails
Products impacted: VMware Workstation, ESXI, View, Horizon

You see an error about the Windows installer service

You see the error:
The MSI '' failed.

Purpose

This article describes a specific issue. If you experience all of the above symptoms, follow the steps in the "resolution' to troubleshoot the issue. If you experience some but not all of these symptoms. Search for your symptoms, or review the below articles for similar issues:

If you are unable to install a VMware product, and you previously had a VMware product installed on the same computer, or you see he error "The MSI ' ' Failed" while uninstalling, see Cleaning up after an incomplete uninstallation on a Windows host (1308).

For installation issues that are not MSI-related, see Troubleshooting a VMware hosted product that does not install (1005027).

Cause

This issue occurs when the Microsoft installer detects a problem with the installation process. This is not a VMware issue.

Resolution

Each step below provides instructions for taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and to resolve it properly. They are also ordered in the most appropriate sequence to minimize data loss. After completing each step, you can try installing the product again. Work through each troubleshooting step in order, and do not skip a step.

Troubleshooting MSI Errors During VMware Product/Tools Installation

To resolve this issue follow the steps below:

Make sure that you are logged into Windows as a local administrator.

Clear the contents of your Temp directory:

Open a File Explorer window.

Type %TEMP% and press Enter.

Select and delete all files.

Reinstall the latest version of Windows Installer (Windows 7 and 8). For more information and a for download link, see the Microsoft Knowledge Base article 942288.

Run the installer of the currently installed version of Workstation and choose Repair. When complete, restart the PC and run the setup for the new version of Workstation.

If you are running Windows 7 or later, run the Fix it utility in the Microsoft Knowledge Base article 17588 .

From the command prompt, run this command:

sfc /SCANNOW

For more information on this command, see the Microsoft Knowledge Base article 929833.

Create a new user user account with administrative privileges and log in as the new user. Install the software from the new account.

For more information on the Microsoft installer, see the Microsoft Knowledge Base article 2438651.

Note: The preceding links were correct as of March 3, 2019. If you find a link is broken, provide feedback and a VMware employee will update the link.

Related Information

For more information, see:

Opening a command or shell prompt

Using the Windows System Configuration utility

Troubleshooting a VMware hosted product that does not install

Cleaning up after an incomplete uninstallation on a Windows host

For translated versions of this article, see:

Solução de erro em MSI durante instalação de produto VMware ou do VMware Tools

Solucionar un error de MSI durante la instalación de un producto o herramienta de VMware

故障排查VMware产品或工具安装过程中的MSI错误

VMware 製品または VMware Tools のインストール中に発生する MSI エラーのトラブルシューティング

Detectable by VMware SkylineTM

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Related Products:

VMware Workstation Pro

VMware Workstation Player

VMware Workstation

VMware vSphere ESXi

VMware View

VMware Horizon View

VMware Horizon

Related Versions:

VMware Workstation Pro 16.x (Windows)

VMware Workstation Pro 15.x (Linux)

VMware Workstation Pro 14.x (for Windows)

VMware Workstation Player 16.x (Windows)

VMware Workstation Player 15.x (Windows)

VMware Workstation Player 14.x (Windows)

VMware Workstation Player 12.x (Windows)

VMware Workstation 9.x (Windows)

VMware Workstation 8.x (Windows)

VMware Workstation 7.x (Windows)

VMware Workstation 6.x (Windows)

VMware Workstation 11.x (for Windows)

VMware Workstation 10.x (Windows)

VMware vSphere ESXi 6.7

VMware vSphere ESXi 6.5

VMware vSphere ESXi 6.0

VMware View 6.0.x

VMware Horizon View 5.x

view all

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