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Knowledge Base

Language Support French and German Customers with Basic Support Entitlement (78133)

Last Updated: 4/3/2020Categories: InformationalTotal Views: 3711Language:
English

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Details

All customers with Basic Support Entitlements are entitled to support through English language only.

Solution

Communication was made to customers with Basic Support Entitlement on 21st January 2020 of intention to support ESXi product related issues through English language only.  This policy came into effect on 3rd of February 2020. Customers who wish to avail of support through French and German language respectively require a Production Support Entitlement. Our renewals team will be happy to assist you with any upgrade request and can be contacted at the following email alias: [email-masked]

Further detail can be found relating to this process change in the attached Local Language Support FR DE customer Communications.pdf

Additional information relating to language support can be found at the following landing page: https://www.vmware.com/support/policies/language.html

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Local Language Support FR DE customer Communications

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