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Knowledge Base

Intel P4510 NVMe misidentified as Intel P4500 NVMe (56967)

Last Updated: 7/27/2023Categories: InformationalTotal Views: 5120Language:
Chinese (Simplified)English

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Symptoms

For Intel P4500, Health check recommends a firmware or driver version, which does not exist on vSAN VCG on listings for P4500.

Purpose

To acknowledge a known issue in Intel’s P4510 devices and to recommend users to ignore the health check recommendation until intel resolves this issue

These are the affected Intel P4510 device SKUs that have duplicate PCI IDs with P4500

Intel® SSD DC P4510 Series SSDPE2KX010T8 (1.0 TB, 2.5” U.2) duplicated PCI IDs with
Intel® SSD DC P4500 Series SSDPE2KX010T7 (1.0 TB, 2.5" U.2)
Intel® SSD DC P4510 Series SSDPE2KX020T8 (2.0 TB, 2.5” U.2) duplicated PCI IDs with
Intel® SSD DC P4500 Series SSDPE2KX020T7 (2.0 TB, 2.5" U.2)
Intel® SSD DC P4500 Series SSDPE2KX040T7 (4.0 TB, 2.5-inch)

Cause

Above listed Intel P4510 devices duplicate PCI IDs with P4500.

Resolution

Intel is investigating possible resolutions. But in the meantime, if you see vSAN health check warning for the P4500 recommending the firmware of a P4510, then no action is required, and you can safely ignore the warning

For additional information, contact Intel support.

Workaround

Use the following steps to work around this issue when using VUM in vCenter to upgrade your cluster:

In the HTML5 Client, select the affected cluster.

Navigate to Monitor-->vSAN-->Health-->Hardware compatibility-->Controller driver is VMware certified.

Click the Silence Alert link.

Manually take the affected hosts out of Maintenance Mode.

Another option is to manually upgrade the ESXi hosts via command line.
“esxcli software vib” commands to patch an ESXi 5.x/6.x/7.x host (2008939)

Related Information

This also affects the 3500 model.

Detectable by VMware SkylineTM

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Additional Resources

KB
•
升级 vCenter Server Appliance 6.7 时：“添加用户失败：cm to group: cis”、“PAM：身份验证令牌不再有效” (55863)

KB
•
End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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