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Knowledge Base

Installing VMware View Agent or View Composer fails with the error: The system must be rebooted before installation can continue (1029288)

Last Updated: 1/4/2023Categories: TroubleshootingTotal Views: 79689Language:
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Symptoms

You cannot install VMware View Agent

Installing VMware View Agent fails

You see the error:

The system must be rebooted before installation can continue

Restarting the machine does not resolve this issue

Cause

This issue occurs if there are pending operations from previous installations.

Resolution

Note: This procedure modifies the Windows registry. Before making any registry modifications, ensure that you have a current and valid backup of the registry and the virtual machine.

Reboot the guest operating system to clear the pending operations.

If the issue persists, try removing VMware Tools and reinstalling it, then proceed to the next step if this does not resolve the issue.

Click Start > Run, type regedit, and click OK.

Look for these registry keys:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\FileRenameOperations

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Session Manager\PendingFileRenameOperations

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Session Manager\FileRenameOperations

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Session Manager\FileRenameOperations

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Session Manager\PendingFileRenameOperations

If there is a string in any of these keys, delete the string.

Reinstall VMware View Agent again.

Note: If this does not resolve the issue, delete any strings in these keys as well:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce\

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnceEx\

After deleting the strings, reboot the virtual machine and attempt to install the View Agent.

Note: If the issue persists even after trying the steps in this article, file a Support Request with VMware Support and note this Knowledge Base article ID (1029288) in the problem description. For more information, see Filing a Support Request in Customer Connect (2006985).

Related Information

If the steps in the Resolution section do not resolve the issue, check if any of these VMware View Services in the agent machine are in a state where they cannot be stopped:

VMware USB Arbitration Service

VMware View Agent

VMware View Composer Guest Agent Server

VMware Persona Management

If they cannot be stopped, disable the service, reboot the virtual machine, and install the View Agent using Run As Administrator, and verify whether the agent can be installed successfully.
How to file a Support Request in Customer Connect
VMware View Agent または View Composer のインストールが次のエラーで失敗する： The system must be rebooted before installation can continue
安装 VMware View Agent 或 View Composer 失败并出现错误：必须重新引导系统才能继续安装 (The system must be rebooted before installation can continue)

This is a child article of Index of Installation Errors encountered when installing or upgrading the VMware Horizon View agent (2120454)

Detectable by VMware SkylineTM

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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