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Importing vRealize Operations Manager 8.0 into vRealize Suite Lifecycle Manager 8.0.1 fails with "VROps connection failure" (76825)

Last Updated: 1/23/2020Categories: TroubleshootingTotal Views: 4538Language:
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Symptoms

The import fails with the error:

VROps connection failure. Either IP is not accessible or some network issue or VropsAdmin password is invalid

Invalid vrops master address

In the /var/log/vmware/vrlcm-server.log, you see entries similar to:

2020-01-06 14:58:19.692 INFO [pool-2-thread-7] c.v.v.l.d.v.VropsConnector - -- url to connect https://192.168.10.1/casa/node/config
2020-01-06 14:58:19.693 INFO [pool-2-thread-7] c.v.v.l.u.SSLUtil - -- Disabled SNI for SSL socket.
2020-01-06 14:58:19.818 INFO [pool-2-thread-7] c.v.v.l.d.v.VropsConnector - -- GET /casa/node/config: 500 500
2020-01-06 14:58:19.819 INFO [pool-2-thread-7] c.v.v.l.d.v.VropsEndpoint - -- Continue if authorized
2020-01-06 14:58:19.819 ERROR [pool-2-thread-7] c.v.v.l.p.c.v.t.BaseConfigureVropsTask - -- address may be invalid 10.150.18.61
2020-01-06 14:58:19.819 INFO [pool-2-thread-7] c.v.v.l.p.a.s.Task - -- Injecting task failure event. Error Code : 'LCMVROPSYSTEM25000', Retry : 'true', Causing Properties : '{ CAUSE :: vropsMasterNodeIP === vropsAdminPassword YXYXYXYX
}'
com.vmware.vrealize.lcm.plugin.common.vrops.exceptions.VropsAddressException: Invalid vrops master address

Navigating to https://vROPsIPorFQDN/casa/node/config in a browser yields:

{"Error_message_key":"general.failure","error_arguments":["1","Note: Forwarding request to 'systemctl is-enabled sshd.service'.\n"],"error_message":""}

Note: Substitute your vRealize Operations Manager master node's IP address or fully qualified domain name (FQDN) for vROPsIPorFQDN above.

SSH is already enabled on all of the nodes in your vRealize Operations Manager cluster.

Resolution

This is a known issue with vRealize Operations Manager and vRealize Suite Lifecycle Manager, and will be resolved in a future release.

Workaround

To workaround this issue, complete the steps below.

Log into the vRealize Operations Manager Master node as root via Console.

Run the following command to enable the SSH service:

systemctl enable sshd.service

Repeat steps 1 and 2 on all nodes in the vRealize Operations Manager cluster.

Retry the import of vRealize Operations Manager into vRealize Suite Lifecycle Manager.

Detectable by VMware SkylineTM

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Related Products:

VMware vRealize Operations Manager

VMware vRealize Operations

VMware Aria Suite Lifecycle

Related Versions:

VMware vRealize Suite Lifecycle Manager 8.x

VMware vRealize Operations 8.x

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