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Knowledge Base

How to search for account information and contact Super user for access in Customer Connect (51521)

Last Updated: 7/17/2023Categories: How toTotal Views: 6805Language:
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Purpose

This article provides information on how to find your account details and contact Super user for access in Customer Connect.
Note: For general information about users and permissions in Customer Connect, see Understanding user permissions in Customer Connect (2006977)

Resolution

To search for the account information and contact Super User:

1. Log in to Customer Connect

2. Select Accounts > Manage Accounts > Account Summary from the navigation menu at the top or if you are on the Home page click on Account Summary.

Note: Account summary page will list all the accounts that you are currently have access.

3. Navigate to Account search section

4. You can use the below mentioned search criteria from the search by drop down to locate your account information

Account Number

License Key

VMware Order Number

VMware Contract Number

5. Enter relevant details and click on search

6. If you have entered a valid search criterion, related Account number and name will be displayed along with the option to contact Super user for access.

Note: If no are results found, please contact your organization’s IT Administrator or Procurement contact for Account details.

7. Click on contact Super User button to send account access request to Super user. An email with your access request details and alert in Customer Connect will be sent to Super User when you click Contact Super User.

8. You will be notified through an email and alert in Customer Connect once the Super user actions your request.

Essential Information:

Please validate account information before requesting account access

Please refrain from sending multiple access request to super user

Access request is subject to Super User’s approval

Related Information

Understanding user permissions in Customer Connect (2006977)

Customer Connect FAQ (2014350)

How to request folder permissions in Customer Connect (2016605)

简体中文：如何在 Customer Connect 中搜索帐户信息并联系超级用户获取访问权限

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