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How to download VMware products and troubleshooting issues with downloads (54456)

Last Updated: 3/21/2024Categories: TroubleshootingTotal Views: 128809Language:
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Details

Important

If you are experiencing issues downloading VMware products or evaluations of VMware products, ensure that your browser allows pop-ups from VMware.com . For more information, see How to disable your browser's pop-up blocker to allow VMware downloads

Symptoms

Cannot download a VMware product

Downloading a VMware product fails

When you click the Download link, you may see the error:

Sorry, at the moment you are not authorized to download VMware product

You see the message:

Your download request has been received and is under review for download eligibility

Solution

Downloading VMware products from Customer Connect

To download VMware products from Customer Connect:

Log in to Customer Connect. If you do not have a Customer Connect profile, you must create one. For more information, see How to create a Customer Connect profile

Click on Products and Accounts > Products < All Products, you can also click on the All Products OR Downloads Quick Links from your Apps

If you:

Clicked Downloads in step 2, click Download next to the product you want to download, then click Go to Downloads.

Clicked All Products in step 2, click View Download Components next to the product you want to download, then select the version you need to download, then click Go to Downloads.

Note: You can also download products from an alphabetical list on the Products A-Z tab. For more information about the difference between these options, see Accessing VMware downloads.

Click on Download Now.

Complete any forms that display and accept the End User License Agreement.

Important:

When you download a product, it appears on your Download History page in Customer Connect.

Installing and downloading VMware Tools:

VMware Tools is a suite of utilities that enhances the performance of the virtual machine's guest operating system and improves management of the virtual machine. For more information, see Overview of VMware Tools.

Downloading evaluation products, for information on downloading evaluations, see How to evaluate a VMware Product.

The vSphere Client .exe is part of the ESX, ESXi, or vCenter Server download binaries. You can download the vSphere Client from the VMware vSphere download page.

Downloading the VMware Infrastructure Client/vSphere Client

Note: Log in with your Customer Connect credentials when prompted.

Troubleshooting download issues

If you experience issues when downloading, follow these troubleshooting steps:

The You either are not entitled or do not have permissions to download this product. Check with your Customer Connect Super User, Procurement Contact or Administrator. If you recently purchased this product through VMware Store or through a third-party, try downloading later error can occur if you try to download a Datacenter Product and you are not associated with the same account as the product license. To resolve this issue, ensure you are added to the account. For more information, see How to invite new users to an account in Customer Connect  and How to remove a user in Customer Connect

Ensure that your browser allows pop-ups from vmware.com. For more information, see How to disable your browser's pop-up blocker to allow VMware downloads.

The Your download request has been received and is under review for download eligibility error can occur if your request is being reviewed or if your Customer Connect profile is incomplete. For more information, see Message ID 621: Download request is under review for eligibility.

Clear the browser cookies and temporary files.

Try using a different browser.

Note: If your problem persists after trying the steps in this article, file a support request with VMware Support. For more information, see How to file a Support Request in Customer Connect ???????

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