Loading

×Sorry to interrupt
Uncaught ReferenceError: addCTracking is not defined
throws at https://kb.vmware.com/resource/KM_TealiumTrackingJS?v=0.5:100:1

Refresh

Cookie Preference Center

General Information on cookies

When you visit our website, we use cookies to ensure that we give you the best experience. This information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies by clicking on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience on the site and the services we are able to offer. Further information can be found in our

Cookie Policy.

Strictly Necessary

Strictly Necessary

Always Active

Strictly Necessary

Strictly necessary cookies are always enabled since they are essential for our website to function. They enable core functionality such as security, network management, and website accessibility. You can set your browser to block or alert you about these cookies, but this may affect how the website functions. For more information please visit www.aboutcookies.org or www.allaboutcookies.org.

Cookie Details‎

Performance

Performance

Performance

Performance cookies are used to analyze the user experience to improve our website by collecting and reporting information on how you use it. They allow us to know which pages are the most and least popular, see how visitors move around the site, optimize our website and make it easier to navigate.

Cookie Details‎

Please confirm your settings by refreshing the page.

Functional

Functional

Functional

Functional cookies help us keep track of your past browsing choices so we can improve usability and customize your experience. These cookies enable the website to remember your preferred settings, language preferences, location and other customizable elements such as font or text size. If you do not allow these cookies, then some or all of these services may not function properly.

Cookie Details‎

Advertising

Advertising

Advertising

Advertising cookies are used to send you relevant advertising and promotional information. They may be set through our site by third parties to build a profile of your interests and show you relevant advertisements on other sites. These cookies do not directly store personal information, but their function is based on uniquely identifying your browser and internet device.

Cookie Details‎

Advertising Cookies

Consent Leg.Interest

Select All Vendors

Select All Vendors

Select All Hosts

Select All

Clear Filters

Information storage and access

Apply

Confirm My Choices Reject All Allow All

My Subscriptions

Loading

Knowledge Base

How to collect a HAR Log file (67589)

Last Updated: 1/24/2023Categories: How toTotal Views: 15608Language:
JapaneseEnglish

6 like this article

Subscribe to get an email
newsletter with new updates

6 people found this helpful Please provide article feedback:

Symptoms

HAR (HTTP Archive) is a file format used by several HTTP session tools to export the captured data. HAR file would be helpful to debug browser related issues. HAR is required for troubleshooting browser related issues with VMware Horizon Cloud products.

Purpose

This article provides the steps to collect HTTP Archive file in Chrome, Firefox, Edge, IE and Safari.

Impact / Risks

Sharing HAR would expose sensitive data, like server address, AD user and password, and how users are using remote session. Please remove the password or replace it as "*****" from HAR by using a text editor if the capture includes the authentication. Also, please do the same for any sensitive data if it contains.

Resolution

Collect HAR in Google Chrome:

Go to the page within our application where you are experiencing trouble.

Right-click anywhere on the page and click on Inspect Element.

In the Developer Tools, click on the Network tab.

Select the [Preserve log] option

The recording should autostart and you will see a red circle at the top left of the Network tab. If not, click the black circle, to start recording activity in your browser.

Refresh the web page you are on. The goal is to reproduce the problem you've been experiencing while Google Chrome is recording activity.

Once you've encountered the problem successfully while recording, right-click within the Network tab and click Save as HAR with Content to save a copy of the activity that you recorded.

Save the HAR file somewhere convenient.

Collect HAR in Mozilla Firefox:

Go to the page within our application where you are experiencing trouble.

Right-click anywhere on the page and click on Inspect Element.

In the Web Developer Tools, click on the Network tab.

The recording will autostart once you start performing actions in the browser.

Refresh the web page you are on. The goal is to reproduce the problem you've been experiencing while Firefox is recording activity.

Once you have reproduced the issue and you see that all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the "File" column and click on "Save all as Har" > Save the file somewhere convenient.

Save the HAR file somewhere convenient.

Collect HAR in Microsoft Edge or Internet Explorer:

Go to the page within our application where you are experiencing trouble.

Right-click anywhere on the page and click on Inspect. (Note: If you cannot find Inspect option, please try the other way to open DevTool. Reference: Overview of DevTools)

In the F12 Developer Tools, click on the Network tab.

Select the [Preserve log] option.

Select Start Profiling Session/Start Capture.

Refresh the web page you are on. The goal is to reproduce the problem you've been experiencing while Edge or IE is recording activity.

After reproducing the issue, click on "Export as HAR" (a save icon in IE11)

Save the HAR file somewhere convenient.

Collect HAR in Safari:

Go to the page within our application where you are experiencing trouble.

Enable Developers Tool: Safari > Preferences > Advance > Click Show Develop menu in the menu bar

Select Develop in the menu > Show Web Inspector > Select Network tab

Within the Networks tab, select the Preserve log option.

Refresh the page and allow Safari to record the browser-website interaction.

Once the page is loaded, click on Export on the top right in the window of the Network tab.

Save the HAR file somewhere convenient.

Detectable by VMware SkylineTM

Actions

Copy

link to clipboard
copied!

Print

Language:
JapaneseEnglish

Attachments

Additional Resources

KB
•
End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

KB
•
Download and Install VMware Fusion (2014097)

Results 1-2 of 2

Ask The Community

Get answers quickly from VMware experts in the community

Post Subject

CONTINUE IN COMMUNITIES

Related Products:

VMware Horizon Cloud Service on IBM Cloud

VMware Horizon Cloud on Microsoft Azure

Related Versions:

Take Our Survey

Support Assistant