Loading

×Sorry to interrupt
Uncaught ReferenceError: addCTracking is not defined
throws at https://kb.vmware.com/resource/KM_TealiumTrackingJS?v=0.5:100:1

Refresh

Cookie Preference Center

General Information on cookies

When you visit our website, we use cookies to ensure that we give you the best experience. This information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies by clicking on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience on the site and the services we are able to offer. Further information can be found in our

Cookie Policy.

Strictly Necessary

Strictly Necessary

Always Active

Strictly Necessary

Strictly necessary cookies are always enabled since they are essential for our website to function. They enable core functionality such as security, network management, and website accessibility. You can set your browser to block or alert you about these cookies, but this may affect how the website functions. For more information please visit www.aboutcookies.org or www.allaboutcookies.org.

Cookie Details‎

Performance

Performance

Performance

Performance cookies are used to analyze the user experience to improve our website by collecting and reporting information on how you use it. They allow us to know which pages are the most and least popular, see how visitors move around the site, optimize our website and make it easier to navigate.

Cookie Details‎

Please confirm your settings by refreshing the page.

Functional

Functional

Functional

Functional cookies help us keep track of your past browsing choices so we can improve usability and customize your experience. These cookies enable the website to remember your preferred settings, language preferences, location and other customizable elements such as font or text size. If you do not allow these cookies, then some or all of these services may not function properly.

Cookie Details‎

Advertising

Advertising

Advertising

Advertising cookies are used to send you relevant advertising and promotional information. They may be set through our site by third parties to build a profile of your interests and show you relevant advertisements on other sites. These cookies do not directly store personal information, but their function is based on uniquely identifying your browser and internet device.

Cookie Details‎

Advertising Cookies

Consent Leg.Interest

Select All Vendors

Select All Vendors

Select All Hosts

Select All

Clear Filters

Information storage and access

Apply

Confirm My Choices Reject All Allow All

My Subscriptions

Loading

Knowledge Base

How to cancel Subscription Services (VMware Cloud on Amazon Web Services) (79274)

Last Updated: 12/20/2022Categories: How toTotal Views: 3888Language:
English

Subscribe to get an email
newsletter with new updates

Please provide article feedback:

Details

Generally, charges related to subscription services for VMware Cloud on Amazon Web Services (VMC on AWS) begin once consumption starts-specifically, when provisioning of the software-defined data center (SDDC) through the Console or API starts.

As a result, charges will stop as soon as consumption for VMC on AWS stops (once the SDDC has been deleted). Please note that VMware will not delete a customer's SDDC on their behalf. Instead, you (the customer) must perform this action by following the procedure outlined in this resource: Delete an SDDC.

The image below is inside the SSDC, within the VMC on AWS service:

Traditionally, term subscriptions that were created could not be cancelled before the subscription term expired and the regions could not be interchanged. However, there is now a flexible subscription option that is available which allows you to update the region.
Note: Additional charges may be incurred for the flexible subscription option. As listed in the Create a Subscription for VMware Cloud on AWS resource, "You cannot cancel, convert, or modify an ordinary subscription after you have ordered it. If you choose a flexible subscription, you can exchange the remaining value of that subscription for another subscription at a future date. Pricing for this option includes a flexibility surcharge."

Deleting an SDDC qualifies as cancellation for an On Demand service. Billing will cease as soon as the SDDCs are deleted. The SDDC can be deployed at a later stage when you would like to resume the service in future.
Note:  Non-host charges such as IP address charges and data transfer charges are billed on arrear basis and feature a delay of up to 30 days.

If the Org (organization) needs to be deleted completely, all services linked to that Org must first be cancelled. Only VMware can complete this process, so it is necessary to file a support request for assistance via the method listed here: How to file a Support Request in Customer Connect and via Cloud Services Portal (2006985). Please note that Org owner approval is required for the deletion process.

Additionally, the Org can only be deleted once all the payment is confirmed and bills have been addressed. As mentioned above, non-host charges are billed on arrear basis, Once all charges are cleared, the Org can be deleted. Important: Once an Org has been deleted, this action cannot be reverted and the Org cannot be recreated.

Detectable by VMware SkylineTM

Actions

Copy

link to clipboard
copied!

Print

Language:
English

Attachments

Additional Resources

KB
•
End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

Result 1 of 1

Ask The Community

Get answers quickly from VMware experts in the community

Post Subject

CONTINUE IN COMMUNITIES

Related Products:

VMware Workspace ONE

VMware Cloud Services Platform

VMware Cloud on AWS

Related Versions:

Take Our Survey

Support Assistant