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Knowledge Base

How to Get Technical Support for VMware Fusion (70421)

Last Updated: 6/30/2021Categories: InformationalTotal Views: 8529Language:
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Solution

​Along with our comprehensive self-help support resources such as the Fusion Documentation,  Knowledge Base and VMware Communities, the following support offerings are available:

​Complimentary Support
​Email installation support for VMware Fusion and VMware Fusion Pro is valid for 18 months from product registration. Submit support requests online via the Customer Connect portal; responses are targeted within 12 business hours.
​For information on how to register your product please review Knowledge Base Article Registering for complimentary support in Customer Connect (2016092).

​Per Incident Support
​Purchase support as you need it for the latest versions of VMware Fusion and VMware Fusion Pro. Individual incident support is conveniently sold in 1, 3 or 5 incident packs. Submit support requests online via the Customer Connect portal; responses are targeted within 12 business hours. VMware Per Incident support is valid for one year after purchase during the General Support phase and does not include product updates or upgrades. Review the VMware Lifecycle Product Matrix for End of General Support dates.
​For information about Per Incident Support and how to purchase and use it please review the Per Incident Support details and the Knowledge Base article How to purchase and file Pay Per Incident support for VMware products (2014035).

​Basic Support
​With a minimum quantity of 10 VMware Fusion Pro licenses, VMware Basic Support provides access to our global support centers, 12 hours a day, 5 days a week, including unlimited support requests and subscription services for 1 or 3 year periods. Learn more about Basic Support.

​Production Support
​With a minimum quantity of 10 VMware Fusion Pro licenses, VMware Production Support provides access to our global support centers, 24 hours a day, 7 days a week for Severity 1 issues, including unlimited support requests and subscription services for 1 or 3 year periods. Learn more about Production Support.
​What type of technical support help can I get if I am evaluating VMware Fusion?
​Evaluation users can get help through the VMware Fusion Community. Evaluation users are not eligible for complimentary email support.
​What is the support period for VMware Fusion?
​VMware Fusion follows the Personal Desktop lifecycle policy. Please refer to our lifecycle policies for detailed information and end of support dates.

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