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Knowledge Base

Host experiences PF Exception 14 with bnx2x_netq_free_rx_queue_single in backtrace (53353)

Last Updated: 2/27/2024Categories: TroubleshootingTotal Views: 16108Language:
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Symptoms

ESXi 6.x host experiences a PSOD similar to the following:

2018-02-06T05:36:51.725Z cpu6:33576)@BlueScreen: #PF Exception 14 in world 33576:helper38-9 IP 0x41800620cbd3 addr 0x0
PTEs:0x3e0536a027;0x29163f4027;0x0;
2018-02-06T05:36:51.725Z cpu6:33576)Code start: 0x418005a00000 VMK uptime: 110:06:09:58.197
2018-02-06T05:36:51.725Z cpu6:33576)0x4123cca1da30:[0x41800620cbd3][email-masked]#9.2.2.0+0xdf stack:
2018-02-06T05:36:51.726Z cpu6:33576)0x4123cca1db70:[0x41800620cd04][email-masked]#9.2.2.0+0x34 stack: 0x4123
2018-02-06T05:36:51.726Z cpu6:33576)0x4123cca1dbb0:[0x41800620e7cd][email-masked]#9.2.2.0+0x1ad stack:
2018-02-06T05:36:51.726Z cpu6:33576)0x4123cca1dd30:[0x4180061f5946][email-masked]#9.2.2.0+0x1c6 stack: 0x412300000
2018-02-06T05:36:51.727Z cpu6:33576)0x4123cca1dda0:[0x4180061d95be][email-masked]#9.2.2.0+0x332 stack: 0x41000e8940a
2018-02-06T05:36:51.727Z cpu6:33576)0x4123cca1de90:[0x4180061f8b8d][email-masked]#9.2.2.0+0x5e5 stack: 0x410adda0c
2018-02-06T05:36:51.727Z cpu6:33576)0x4123cca1df30:[0x418006117196][email-masked]#9.2+0xde stack: 0x0
2018-02-06T05:36:51.728Z cpu6:33576)0x4123cca1dfd0:[0x418005a61a4a]helpFunc@vmkernel#nover+0xa96 stack: 0x0
2018-02-06T05:36:51.728Z cpu6:33576)0x4123cca1dff0:[0x418005c57a4a]CpuSched_StartWorld@vmkernel#nover+0xfa stack: 0x0
2018-02-06T05:36:51.731Z cpu6:33576)base fs=0x0 gs=0x418041800000 Kgs=0x0

Host is running the bnx2x driver version 2.713.30.v60.5 or below.

Cause

This is a known issue (memory leak) in the bnx2x driver.

Resolution

This issue has been resolved in the bnx2x driver version bnx2x-2.713.30.v60.8 available at VMware Downloads.

Detectable by VMware SkylineTM

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VMware vSphere ESXi

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VMware vSphere ESXi 6.7

VMware vSphere ESXi 6.5

VMware vSphere ESXi 6.0

VMware vSphere ESXi 5.5

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