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Knowledge Base

Horizon 7: Horizon View web access stops working with SCCM installed. (67897)

Last Updated: 12/28/2023Categories: TroubleshootingTotal Views: 8211Language:
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Symptoms

VMware Horizon View Web component service stops intermittently.

Horizon View web access stops working.

Client Application and the HTML Client report a  ‘HTTP 404’ error after selecting a VDI.

In the catalina.log on a  broker machine you would see the below stack trace in logs:
Location: %ProgramData%\VMware\VDM\logs

DD-MM-YYYY HH:MM:S.MS SEVERE [ws_tomcatservice_init] org.apache.catalina.core.StandardServer.await StandardServer.await: create[localhost:8005]:
java.net.BindException: Address already in use: JVM_Bind
at java.net.TwoStacksPlainSocketImpl.socketBind(Native Method)

Important: We recommend you migrate from Horizon 7 to Horizon 8 as soon as possible. Horizon 8 offers numerous improvements in performance, scale, and experience for both Administrators and end users. Please see Ensuring a successful migration from Horizon 7 to Horizon 8 (89840)  for additional advice.

Cause

These issues occur when SCCM client which is installed in program files as ‘Configuration Manager Client’ conflicts with the tomcat shutdown port utilized by default.  Tomcat listens for shutdown commands on a specific port, defaulting to 8005 . The SCCM client  can also communicate on 80/ 443

ws_TomcatService.exe crashes with port 8005 being used by the SCCM client

Resolution

Method 1: Uninstall the SCCM Client and reboot the server.

Note : After uninstall you may need to stop the following service : sc stop CcmExe to stop from cmd prompt .

Method 2: Create a separate site in the SCCM console for the Horizon connection servers and set different communication ports. https://docs.microsoft.com/en-us/mem/configmgr/core/clients/deploy/configure-client-communication-ports

Method 3:  Adjust the port that tomcat listens to for shutdown.

Edit the following file:

%programfiles%\VMware\VMware View\Server\broker\conf\server.xml

The very first line of the file looks like this:

<Server>

Modify the line to read:

<Server port="-1">

Save the file and restart the Connection Server service.

Method 4: This port collision on 8005 has been rectified with horizon view releases from Horizon 7.10 and upwards.

2021 update:

Please note that you should be on the latest revision of 7.10 - Horizon 7.10 is an ESB build and you should be on the latest service pack on this release.

If you are not on the latest release of 7.10  or 7.13 - if you encounter this issue on previous versions of Horizon - Please upgrade VMware Horizon 7 version 7.13 Support Plan (81189)

Detectable by VMware SkylineTM

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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Download and Install VMware Fusion (2014097)

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vSAN で実行されている Horizon リンク クローン環境で [データを退避しない] を有効にしてメンテナンス モードを開始すると、一部の仮想マシンにアクセスできなくなることがある (77069)

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