Loading

×Sorry to interrupt
Uncaught ReferenceError: addCTracking is not defined
throws at https://kb.vmware.com/resource/KM_TealiumTrackingJS?v=0.5:100:1

Refresh

Cookie Preference Center

General Information on cookies

When you visit our website, we use cookies to ensure that we give you the best experience. This information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies by clicking on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience on the site and the services we are able to offer. Further information can be found in our

Cookie Policy.

Strictly Necessary

Strictly Necessary

Always Active

Strictly Necessary

Strictly necessary cookies are always enabled since they are essential for our website to function. They enable core functionality such as security, network management, and website accessibility. You can set your browser to block or alert you about these cookies, but this may affect how the website functions. For more information please visit www.aboutcookies.org or www.allaboutcookies.org.

Cookie Details‎

Performance

Performance

Performance

Performance cookies are used to analyze the user experience to improve our website by collecting and reporting information on how you use it. They allow us to know which pages are the most and least popular, see how visitors move around the site, optimize our website and make it easier to navigate.

Cookie Details‎

Please confirm your settings by refreshing the page.

Functional

Functional

Functional

Functional cookies help us keep track of your past browsing choices so we can improve usability and customize your experience. These cookies enable the website to remember your preferred settings, language preferences, location and other customizable elements such as font or text size. If you do not allow these cookies, then some or all of these services may not function properly.

Cookie Details‎

Advertising

Advertising

Advertising

Advertising cookies are used to send you relevant advertising and promotional information. They may be set through our site by third parties to build a profile of your interests and show you relevant advertisements on other sites. These cookies do not directly store personal information, but their function is based on uniquely identifying your browser and internet device.

Cookie Details‎

Advertising Cookies

Consent Leg.Interest

Select All Vendors

Select All Vendors

Select All Hosts

Select All

Clear Filters

Information storage and access

Apply

Confirm My Choices Reject All Allow All

My Subscriptions

Loading

Knowledge Base

HTML5 NSX 6.4.4 plugin missing after NSX upgrade. FLEX Flash plugin is working correctly. (67357)

Last Updated: 8/5/2021Categories: TroubleshootingTotal Views: 4498Language:
English

1 like this article

Subscribe to get an email
newsletter with new updates

1 people found this helpful Please provide article feedback:

Symptoms

After upgrade to NSX 6.4.4 the vShiled (FLEX Flash) Plugin is updated correctly and showing the new version 6.4.4 while the HTML5 UI version is still the old one.

Cause

The issue is that it the H5 plugin is attempted to be upgraded instead of created and when this fails, there is no attempt for creating it.

Resolution

This issue is resolved in VMware NSX for vSphere 6.4.5, available at VMware Downloads .

Workaround

Resolution steps:

When H5 plugin ("com.vmware.nsx.ui.h5") is not getting registered in the MOB. But we can see "com.vmware.vShieldManager" plugin in the MOB.

(Note: We should take snapshot of both VC and VSM before performing below steps. Confirm If we have enough space available for snapshot)

A. Backup and Clear the downloaded/copied plugins on VC:
1. Logout from all web UI sessions of vSphere Web Client
2. STOP servicess "vsphere-client", "vsphere-ui"
service-control --stop vsphere-client;
service-control --stop vsphere-ui;
3. BACKUP all plugins from "vsphere-client" and "vsphere-ui" i.e. backup folder "vsphere-client-serenity"
3.1 Take backup of folder "vsphere-client-serenity" to some other location outside of "/etc/vmware" say "/ect/temp" for,
3.2 "/etc/vmware/vsphere-client/vc-packages/vsphere-client-serenity/"
3.3 "/etc/vmware/vsphere-ui/vc-packages/vsphere-client-serenity/"
4. REMOVE all plugins from "vsphere-client-serenity" ("com.vmware.vShieldManager" and "com.vmware.nsx.ui.h5" from the VC)
4. Clear contents of folder "vsphere-client-serenity" from the VC for below paths:
4.1 "/etc/vmware/vsphere-client/vc-packages/vsphere-client-serenity/"
4.2 "/etc/vmware/vsphere-ui/vc-packages/vsphere-client-serenity/"

B. Unregister the "com.vmware.vShieldManager" plugin:
1. Log in to the Managed Object Browser of the vSphere Web Client at https://<<vsphere_address>>/mob with Administrator credentials.
1.1 Note: Replace "<<vsphere_address>>" with the IP address or FQDN of the vSphere Web Client.
2. Navigate to Content > ExtensionManager (e.g. https://<<vsphere_address>>/mob/?moid=ExtensionManager)
3. In the properties list, click (more…) to expand the list of values
4. Confirm that,
4.1 "com.vmware.vShieldManager" is listed
4.2 "com.vmware.nsx.ui.h5" is not listed
Here assumption is, we should only see "com.vmware.vShieldManager", and we should not see "com.vmware.nsx.ui.h5" as we have already unregistered "com.vmware.nsx.ui.h5".
5. Click "UnregisterExtension" at the bottom of the page
5.1 Enter the plugin name to unregister (e.g. "com.vmware.vShieldManager")
5.2 Click Invoke Method
5.3 A VOID message appears, confirming that the extension is successfully unregistered
5.4 If we found that "com.vmware.nsx.ui.h5" is listed in step 4, then we should unregister "com.vmware.nsx.ui.h5" as well
6. START vsphere-client, vsphere-ui service on the VC (Confirm that we have stopped it in step A.2)
service-control --start vsphere-client;
service-control --start vsphere-ui;

C. Open putty tail NSX logs and Virgo log:
1. Virgo (web client logs)
tail -f /var/log/vmware/vsphere-client/logs/vsphere_client_virgo.log
2. VSM (NSX Manager logs)
tail -f /home/secureall/secureall/logs/vsm.log

D. Re register NSX Manager with VC and Unregister-Register LookupService:
1. Login to NSX Manager Virtual Appliance Management UI with admin credentials
2. Click on "Manage vCenter Registration"
3. Re register NSX Manager with VC on NSX manager (with [email-masked] credentials)
4. Re configure the Lookup Service on NSX manager (If already configured, else do not do any thing)
4.1 First "Unconfigure" the lookup service by clicking "Unconfigure" button
4.2 Configure Lokkup service by clicking "Edit"

D. Re register NSX Manager with VC:
1. Login to NSX Manager Virtual Appliance Management UI with admin credentials
2. Click on "Manage vCenter Registration"
3. Note down the Lookup Service details like (Lookup Service Host, Lookup Service Port, SSO Administrator User Name), we will require these while reconfiguting lookup service
4. Unconfigure the Lookup Service on NSX manager
5. Re register NSX Manager with VC on NSX manager (with [email-masked] credentials)
6. Configure the lookup service

E. Clear the browser cache, check MOB
1. Log in to the Managed Object Browser of the vSphere Web Client at https://<<vsphere_address>>/mob with Administrator credentials.
2. Navigate to Content > ExtensionManager (e.g. https://<<vsphere_address>>/mob/?moid=ExtensionManager)
3. Confirm that,
3.1 "com.vmware.vShieldManager" is listed
3.2 "com.vmware.nsx.ui.h5" is listed
4. Relogin to web UI (vmware vSphere web client), UI should get loaded for both FLEX/H% plugins

Detectable by VMware SkylineTM

Actions

Copy

link to clipboard
copied!

Print

Language:
English

Attachments

Additional Resources

KB
•
End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

KB
•
从 ESXi 6.x 升级到 6.7 U2 后，SSH 服务不响应 (67738)

KB
•
Download and Install VMware Fusion (2014097)

Results 1-3 of 3

Ask The Community

Get answers quickly from VMware experts in the community

Post Subject

CONTINUE IN COMMUNITIES

Related Products:

VMware NSX for vSphere

Related Versions:

VMware NSX for vSphere 6.4.x

Take Our Survey

Support Assistant