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Knowledge Base

Firstboot fails due to Authentication/Password or Permissions when installing or upgrading or migrating in vCenter Server and vCenter Server Appliance 6.7 and 7.0 (55891)

Last Updated: 4/2/2020Categories: TroubleshootingTotal Views: 16155Language:
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Symptoms

Upgrade or migration of vCenter Server Appliance 6.7/7.0 fails with error:

VMware VirtualCenter failed firstboot. Database in-place upgrade failed. Please see vcdb_inplace.err and vcdb_inplace.out for details.
Resolution
Please search for these symptoms in the VMware Knowledge Base for any known issues and possible resolutions. If none can be found, collect a support bundle and open a support request.

In the firstbootStatus.json file, you see following services failed to configure or start during firstboot:

"failedSteps": "vmidentity-firstboot"

"failedSteps": "vpxd_firstboot"

"failedSteps": "updatemgr-firstboot"

"failedSteps": "analytics_firstboot"

In the analytics_firstboot.py_####_stderr.log file, you see the error:

Failed to register Analytics Service with Component Manager: SoapException:
faultcode: ns0:FailedAuthentication
faultstring: Invalid credentials

In the updatemgr-firstboot.py_####_stderr.log file, you see the error:

FATAL: password authentication failed for user "vumuser"
Failed to create VUM database

In the vpxd_firstboot.py_####_stdout.log and vcdb_inplace.err file, you see the error:

ERROR: must be owner of relation vpx_sn_vdevice_backing_rel_seq

In the vmidentity-firstboot.py_####_stderr.log file, you see the entries similar to:

Failure setting accounting for vmware-sts-idmd.

In the vmware-sts-idmd.log file, you see the error:

Illegal given domain name: [vCenter Hostname]

Note: vCenter Server Appliance - Each service will have it's own folder in the /var/log/vmware/ directory. The vmware-sts-idmd logs are located in the /var/log/vmware/sso folder.

Cause

This issue is caused by the Component Manager service appending a second "/" character to the end of a password.  The second character is only appended when the "/" character already exists in the SSO password.

Resolution

This issue was resolved vCenter Server 6.7.0b, build 8832884. For more information see: Full Patch for VMware vCenter Server Appliance 6.7.0b.

This issue was resolved vCenter Server 7.0 available at VMware Download.

Workaround

To workaround this issue, change the SSO password to not include the "/" character.  For details on changing the SSO password see How to unlock and reset SSO password in vSphere 6.x.

Related Information

To collect a log bundle or review log files:

Triaging a vCenter Server Appliance 6.0 installation, upgrade, or migration (6.0 U2m) failure (2106760)

Triaging a vCenter Server 6.0 installation or upgrade failure (2105258)

Detectable by VMware SkylineTM

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