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Knowledge Base

Failure to authenticate with SSO SAML in vRealize Operations Manager (51157)

Last Updated: 7/13/2020Categories: InformationalTotal Views: 8881Language:
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Symptoms

SSO SAML authentication fails when attempting to log in to vRealize Operations Manager.

SSO authentication with the same credentials is successful on other VMware products.

Cause

An environment will be impacted by this issue when the PSC has multiple STS signing chains.

To verify whether the environment is being impacted by this issue,

Log in to vSphere Web Client.

Navigate to Administration > Single Sign-On > Configuration.

Click the Certificates tab, then the STS Signing button.

Verify the number of chains in the list. If more than one chain is displayed, vRealize Operations Manager will not be able to authenticate with SSO.

This is what a single chain looks like and would not result in SSO failure with vRealize Operations Manager.

Resolution

To resolve this issue, install the vRealize Operations Manager 6.5.0 Hot Patch for SSO available here, or install the vRealize Operations Manager 6.6.1 Hot Patch for SSO available here.

The vRealize Operations Manager Hot Patch for SSO can be applied to any 6.5 or 6.6.1 environment.

Note: It is recommended to take snapshots before applying the Hot Fix.

Download the vRealize Operations Manager Hot Patch for SSO PAK file for 6.5 or 6.6.1 available in the links above.

Log in to the primary node vRealize Operations Manager Administrator interface of your cluster at https://master-node-FQDN-or-IP-address/admin.

Click Software Update in the left panel.

Click Install a Software Update in the main panel.

Follow the steps in the wizard to locate and install your PAK file.

Install the product update PAK file.
Wait for the software update to complete. When it does, the Administrator interface logs you out.

Log back into the primary node Administrator interface.
The main Cluster Status page appears and cluster goes online automatically. The status page also displays the Bring Online button, but do not click it.

Clear the browser caches and if the browser page does not refresh automatically, refresh the page.
The cluster status changes to Going Online. When the cluster status changes to Online, the upgrade is complete.

Note: If a cluster fails and the status changes to offline during the installation process of a PAK file update then some nodes become unavailable. To fix this, you can access the Administrator interface and manually take the cluster offline and click Finish Installation to continue the installation process.

Click Software Update to check that the update is done.
A message indicating that the update completed successfully appears in the main pane.

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