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Knowledge Base

FAQs Apteligent Migration (74939)

Last Updated: 10/28/2019Categories: InformationalTotal Views: 3493Language:
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Solution

Q: What will happen on November 30th?
A: Before the end of the year, we will give our paying customers access to Workspace ONE Intelligence – our new state of the art platform. Email invites will be sent out to Account Owners to set up their account in the new system and invite other users. During this time customers will have access to both consoles, Intelligence and Apteligent console as we complete the final migration items. Once, everything is moved to Workspace ONE Intelligence and all customers are transitioned,  Apteligent legacy console will be discontinued. We will send out communications and reminders before discontinuing the legacy console.

Q: Will legacy Apteligent console be discontinued on November 30th?
A: No, the date to discontinue the availability of Apteligent Console has changed to Q1’2020. By the end of the year, you will have access to both Intelligence and Apteligent console as we complete the final migration items.

Q: When will we receive the communication to access the new console?
A: We will have in-product and email communications going out by early November on how to access the new console. Only Apteligent Account Owners will get the initial invites to set up their accounts in the new system similar to legacy system and to invite/add more users to their accounts.

Q: Will we need to back up our data?
A: When you get access to the new console, you will start seeing new data for your apps in the new console along with legacy. If you want to back up any historical data prior to your new console access, you can use our REST APIs . We will send out more communications as we get closer to end of legacy console date (Q1’2020).

Q: Will we need to upgrade our SDKs?
A: Yes, you will need to upgrade to the latest GA SDK version to start seeing data in the new system.

Q: Will Unity, HTML5, PhoneGap development platforms be supported with the new system?
A: Only native iOS and Android platforms will be supported with the new system. Unity, HTML5, PhoneGap development platforms will be deprecated when the legacy Apteligent console is discontinued.

Q: Will there be any rebranding?
A: Yes, Apteligent SDK is now known as the Intelligence SDK and Apteligent product will be called Workspace ONE Intelligence for Consumer Apps.

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