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Knowledge Base

Error attaching to SVGADevTap, error 4000: EscapeFailed reported by PCoIP server (1029706)

Last Updated: 2/22/2023Categories: TroubleshootingTotal Views: 69224Language:
English

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Symptoms

PCoIP connections fail.

The PCoIP server log in the View desktop reports the error:

Error attaching to SVGADevTap, error 4000: EscapeFailed

Cause

This issue may occur when VMware Tools is installed or upgraded after installing VMware View Agent. The set of VGA drivers shipped with VMware Tools might sometimes be incompatible with VMware View and PCoIP, whereas the VMware View Agent software contains a supported VGA driver.

Resolution

For the latest information, please see https://kb.vmware.com/kb/2078739

To resolve this issue, update the drivers to the version supplied with VMware View Agent.

Note: Ensure that the correct version of driver that is shipped with View agent is installed as listed in the matrix only (In the Related Information section).

To update the drivers:

Log in to the affected virtual machine. If your desktop pool exhibits this behavior, log in to the parent virtual machine or the base image.

Click Start > Run.

Type devmgmt.msc, and click OK. The Device Manager window of the virtual desktop opens.

In the Display Adapters subsection, locate the entry for VMware SVGA.

Right-click the driver and click Update Driver.

Update the driver to the version supplied with VMware View Agent located at:

C:\Program Files\Common Files\VMware\Drivers\video

Note:

For View Agent 5.1.x, 5.2.x and 5.3.x - C:\Program Files\Common Files\VMware\Drivers\video_wddm

For View Agent 5.0.x – C:\Program Files\Common Files\VMware\Drivers\wddm_video

For Windows XP – C:\Program Files\Common Files\VMware\Drivers\video_xpdm

If this does not resolve your issue, uninstall VMware Tools and VMware View agent and reinstall them in the correct order.

For more information, see Configuring PCoIP for use with View Manager (1018158).

Related Information

This table lists video drivers supplied with different VMware View Agent versions and operating systems:

Windows XP

Windows Vista

Windows 7

Windows 8

Windows 8.1

Windows Server 2008 R2

Windows Server 2012

Windows Server 2016

View 4.6.3 build 1032953

VMware SVGA II Version: 11.6.0.39 Dated: 11/16/2011

N/A

VMware SVGA 3D Version: 7.14.1.1052 Dated: 11/16/2011

Not Supported

Not Supported

Not Supported

Not Supported

Not Supported

View 5.0 build 481677

VMware SVGA II

Version: 11.7.5.0

Dated: 7/12/2011

VMware SVGA II

Version: 11.7.5.0

Dated: 7/12/2011

VMware SVGA 3D

Version: 7.14.1.1061

Dated: 7/29/2011

Not Supported

Not Supported

Not Supported

Not Supported

Not Supported

View 5.0.1 build 640055

VMware SVGA II

Version: 11.7.5.0

Dated: 7/12/2011

VMware SVGA II

Version: 11.7.5.0

Dated: 7/12/2011

VMware SVGA 3D

Version: 7.14.1.1063

Not Supported

Not Supported

Not Supported

Not Supported

Not Supported

View 5.1.0 build 704644

VMware SVGA II

Version: 11.7.20.0

Dated: 4/17/2012

N/A

VMware SVGA 3D

Version: 7.14.1.1080

Dated: 4/17/2012

Not Supported

Not Supported

Not Supported

Not Supported

Not Supported

View 5.1.1 build 799444

VMware SVGA II Version: 11.7.20.0 Dated: 4/17/2012

N/A

VMware SVGA 3D

Version: 7.14.1.1080 Dated: 4/17/2012

Not Supported

Not Supported

Not Supported

Not Supported

Not Supported

View 5.1.2 build 928164

VMware SVGA II Version: 11.7.20.0 Dated: 4/17/2012

N/A

VMware SVGA 3D Version: 7.14.1.1208 Dated: 11/07/2012

Not Supported

Not Supported

Not Supported

Not Supported

Not Supported

View 5.1.3 build 1007228

VMware SVGA II Version: 11.7.20.0 Dated: 4/17/2012

N/A

VMware SVGA 3D Version: 7.14.1.1208 Dated: 11/07/2012

Not Supported

Not Supported

Not Supported

Not Supported

Not Supported

View 5.2.0 build 987719

VMware SVGA II

Version: 11.7.20.0

Dated: 4/17/2012

N/A

VMware SVGA 3D

Version: 7.14.1.1235

Dated: 1/10/2013

VMware SVGA 3D

Version: 7.14.1.1235

Dated: 1/10/2013

Not Supported

Not Supported

Not Supported

Not Supported

View 5.3.0 build 1427931

VMware SVGA II

Version: 12.0.23.0

Dated: 4/12/2013

N/A

VMware SVGA 3D

Version: 7.14.1.2021

Dated: 11/4/2013

VMware SVGA 3D

Version: 7.14.1.2021

Dated: 11/4/2013

VMware SVGA 3D

Version: 7.14.1.2021

Dated: 11/4/2013

VMware SVGA 3D

Version: 7.14.1.2021

Dated: 11/4/2013

Not Supported

Not Supported

View 5.3.1 build 1634134

VMware SVGA II

Version: 12.0.23.0

Dated: 4/12/2013

N/A

VMware SVGA 3D

Version: 7.14.1.2021

Dated: 11/4/2013

VMware SVGA 3D

Version: 7.14.1.2021

Dated: 11/4/2013

VMware SVGA 3D

Version: 7.14.1.2021

Dated: 11/4/2013

VMware SVGA 3D

Version: 7.14.1.2021

Dated: 11/4/2013

Not Supported

Not Supported

View 5.3.2 build 1887719

Not Supported

Not Supported

VMware SVGA 3D  Version:7.14.1.2021 Dated: 11/4/2013

VMware SVGA 3D  Version:7.14.1.2021 Dated: 11/4/2013

VMware SVGA 3D  Version:7.14.1.2021 Dated: 11/4/2013

VMware SVGA 3D  Version:7.14.1.2021 Dated: 11/4/2013

Not Supported

Not Supported

View 5.3.3 build 2299613

Not Supported

Not Supported

VMware SVGA 3D  Version:8.14.1.1 Dated:7/18/2014

VMware SVGA 3D  Version:8.14.1.1 Dated:7/18/2014

VMware SVGA 3D  Version:8.14.1.1 Dated:7/18/2014

VMware SVGA 3D  Version:8.14.1.1 Dated:7/18/2014

Not Supported

Not Supported

View 5.3.4 build 2581701

Not Supported

Not Supported

VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015

VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015

VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015

VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015

Not Supported

Not Supported

View 5.3.5 build 3038335

Not Supported

Not Supported

VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015

VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015

VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015

VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015

Not Supported

Not Supported

View 5.3.6 build 3580735

Not Supported

Not Supported

VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015

VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015

VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015

VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015

Not Supported

Not Supported

View 6.0 build 1884746

VMware SVGA II

Version: 12.0.23.0 Dated: 4/12/2013

Not Supported

VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015

VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015

VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015

VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015

VMware SVGA 3D

Version: 8.14.1.1 Dated: 7/18/2014

VMware SVGA 3D

Version: 8.14.1.24 Dated: 1/5/2015

View 6.0.1 build 2089044

VMware SVGA II

Version: 12.0.23.0 Dated: 4/12/2013

Not Supported

VMware SVGA 3D

Version: 8.14.1.1 Dated: 7/18/2014

VMware SVGA 3D

Version: 8.14.1.1 Dated: 7/18/2014

VMware SVGA 3D

Version: 8.14.1.1 Dated: 7/18/2014

VMware SVGA 3D

Version: 8.14.1.1 Dated: 7/18/2014

VMware SVGA 3D

Version: 8.14.1.1 Dated: 7/18/2014

VMware SVGA 3D

Version: 8.14.1.1 Dated: 7/18/2014

View 6.0.2 build 2331487

VMware SVGA II

Version: 12.0.23.0 Dated: 4/12/2013

Not Supported

VMware SVGA 3D

Version: 8.14.1.1 Dated: 7/18/2014

VMware SVGA 3D

Version: 8.14.1.1 Dated: 7/18/2014

VMware SVGA 3D

Version: 8.14.1.1 Dated: 7/18/2014

VMware SVGA 3D

Version: 8.14.1.1 Dated: 7/18/2014

VMware SVGA 3D

Version: 8.14.1.1 Dated: 7/18/2014

VMware SVGA 3D

Version: 8.14.1.1 Dated: 7/18/2014

View 6.1.0 build 2509441

Not Supported

Not Supported

VMware SVGA 3D

Version: 8.14.1.24 Dated: 1/5/2015

VMware SVGA 3D

Version: 8.14.1.24 Dated: 1/5/2015

VMware SVGA 3D

Version: 8.14.1.24 Dated: 1/5/2015

VMware SVGA 3D

Version: 8.14.1.24 Dated: 1/5/2015

VMware SVGA 3D

Version: 8.14.1.24 Dated: 1/5/2015

VMware SVGA 3D

Version: 8.14.1.24 Dated: 1/5/2015

View 6.1.1 build 2769635

Not Supported

Not Supported

VMware SVGA 3D

Version: 8.14.1.24 Dated: 1/5/2015

VMware SVGA 3D

Version: 8.14.1.24 Dated: 1/5/2015

VMware SVGA 3D

Version: 8.14.1.24 Dated: 1/5/2015

VMware SVGA 3D

Version: 8.14.1.24 Dated: 1/5/2015

VMware SVGA 3D

Version: 8.14.1.24 Dated: 1/5/2015

VMware SVGA 3D

Version: 8.14.1.24 Dated: 1/5/2015

View 6.2.0 build 3005627

Not Supported

Not Supported

VMware SVGA 3D

Version: 8.15.1.32 Dated: 7/5/2015

VMware SVGA 3D

Version: 8.15.1.32 Dated: 7/5/2015

VMware SVGA 3D

Version: 8.15.1.32 Dated: 7/5/2015

VMware SVGA 3D

Version: 8.15.1.32 Dated: 7/5/2015

VMware SVGA 3D

Version: 8.15.1.32 Dated: 7/5/2015

VMware SVGA 3D

Version: 8.15.1.32 Dated: 7/5/2015

View 6.2.1 build 3284564

Not Supported

Not Supported

VMware SVGA 3D

Version: 8.15.1.32 Dated: 7/5/2015

VMware SVGA 3D

Version: 8.15.1.32 Dated: 7/5/2015

VMware SVGA 3D

Version: 8.15.1.32 Dated: 7/5/2015

VMware SVGA 3D

Version: 8.15.1.32 Dated: 7/5/2015

VMware SVGA 3D

Version: 8.15.1.32 Dated: 7/5/2015

VMware SVGA 3D

Version: 8.15.1.32 Dated: 7/5/2015

View 6.2.2 build 3526061

Not Supported

Not Supported

VMware SVGA 3D

Version: 8.15.1.32 Dated: 7/5/2015

VMware SVGA 3D

Version: 8.15.1.32 Dated: 7/5/2015

VMware SVGA 3D

Version: 8.15.1.32 Dated: 7/5/2015

VMware SVGA 3D

Version: 8.15.1.32 Dated: 7/5/2015

VMware SVGA 3D

Version: 8.15.1.32 Dated: 7/5/2015

VMware SVGA 3D

Version: 8.15.1.32 Dated: 7/5/2015

View 6.2.3 build

4126346

Not Supported

Not Supported

VMware SVGA 3D Version: 8.15.1.46 Dated: 4/14/2016

VMware SVGA 3D Version: 8.15.1.46 Dated: 4/14/2016

VMware SVGA 3D Version: 8.15.1.46 Dated: 4/14/2016

VMware SVGA 3D Version: 8.15.1.46 Dated: 4/14/2016

VMware SVGA 3D Version: 8.15.1.46 Dated: 4/14/2016

VMware SVGA 3D Version: 8.15.1.46 Dated: 4/14/2016

View 6.2.4 build 5327128

Not Supported

Not Supported

VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016

VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016

VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016

VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016

VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016

VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016

View 7.0 build 3617131

Not Supported

Not Supported

VMware SVGA 3D Version: 8.15.1.45 Dated: 1/21/2016

VMware SVGA 3D Version: 8.15.1.45 Dated: 1/21/2016

VMware SVGA 3D Version: 8.15.1.45 Dated: 1/21/2016

VMware SVGA 3D Version: 8.15.1.45 Dated: 1/21/2016

VMware SVGA 3D Version: 8.15.1.45 Dated: 1/21/2016

VMware SVGA 3D Version: 8.15.1.45 Dated: 1/21/2016

View 7.0.1 build

3988955

Not Supported

Not Supported

VMware SVGA 3D Version: 8.15.1.46 Dated: 4/14/2016

VMware SVGA 3D Version: 8.15.1.46 Dated: 4/14/2016

VMware SVGA 3D Version: 8.15.1.46 Dated: 4/14/2016

VMware SVGA 3D Version: 8.15.1.46 Dated: 4/14/2016

VMware SVGA 3D Version: 8.15.1.46 Dated: 4/14/2016

VMware SVGA 3D Version: 8.15.1.46 Dated: 4/14/2016

View 7.0.2 build

4356666

Not Supported

Not Supported

VMware SVGA 3D Version: 8.15.1.48 Dated: 7/12/2016

VMware SVGA 3D Version: 8.15.1.48 Dated: 7/12/2016

VMware SVGA 3D Version: 8.15.1.48 Dated: 7/12/2016

VMware SVGA 3D Version: 8.15.1.48 Dated: 7/12/2016

VMware SVGA 3D Version: 8.15.1.48 Dated: 7/12/2016

VMware SVGA 3D Version: 8.15.1.48 Dated: 7/12/2016

View 7.0.3 build

4709455

Not Supported

Not Supported

VMware SVGA 3D Version: 8.15.1.48 Dated: 7/12/2016

VMware SVGA 3D Version: 8.15.1.48 Dated: 7/12/2016

VMware SVGA 3D Version: 8.15.1.48 Dated: 7/12/2016

VMware SVGA 3D Version: 8.15.1.48 Dated: 7/12/2016

VMware SVGA 3D Version: 8.15.1.48 Dated: 7/12/2016

VMware SVGA 3D Version: 8.15.1.48 Dated: 7/12/2016

View 7.1 build

5170113

Not Supported

Not Supported

VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016

VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016

VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016

VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016

VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016

VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016

View 7.2 build

5735293

Not Supported

Not Supported

VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016

VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016

VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016

VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016

VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016

VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016

View 7.3.2 =8.15.51
View 7.4 = 8.15.60
View 7.5 = 8.15.60

Configuring PCoIP for use with View Manager
SVGADevTap への添付エラー、エラー 4000：PCoIP サーバで EscapeFailed が報告される
附加到 SVGADevTap 时出错，错误 4000：PCoIP 服务器报告 EscapeFailed

Detectable by VMware SkylineTM

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Additional Resources

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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Download and Install VMware Fusion (2014097)

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ESXi 主机遇到紫屏，在回溯追踪中出现 "ql_fcoe_delayed_wq" (71361)

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