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Knowledge Base

Error "Appliance (OS) root password is expired " while upgrading vCenter Server Appliance 6.5 or 6.7 (67414)

Last Updated: 7/21/2021Categories: TroubleshootingTotal Views: 64989Language:
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Learn how VMware Skyline Advisor and Skyline Health Diagnostics work together to provide proactive intelligence and self-service log analysis.

Use Skyline Advisor to avoid issues before they occur across VCF, vSphere, vSAN, NSX, vROps & Horizon. Skyline Findings are based on top KBs, VMSAs/CVEs and design best practices.

Use Skyline Health Diagnostics to root cause vSphere & vSAN logs when an issue occurs. Skyline Health Diagnostic Findings are based on top KBs and VMSA/CVEs. You can use the Skyline Health Diagnostics tool in online or offline mode.

If you require additional help from technical support, please use Skyline Advisor to initiate a Log Assist to reduce time to upload logs. TSEs can also initiate logs to reduce effort.

Symptoms

Upgrading vCenter Server Appliance 6.5 or 6.7 using the VAMI UI fails with the error:

Appliance (OS) root password is expired or is going to expire soon. Please change the root password before installing an update.

Changing the password from the VAMI fails with the error:

Could not set the password

When you run command chage -l root  you get the following output:

Cause

This issue occurs due to the VAMI not being able to change an expired root password.

VAMI is only capable of replacing the root password if it is not expired. Once expired you need to change the root password via CLI.

For similar issues see:

Resetting root password in vCenter Server Appliance 6.5 / 6.7 / 7.x (2147144)

How to reset the lost or forgotten root password in vCenter Server Appliance 6.7 U1 and later

Unable to log in to the vCenter Server Appliance shell using root account even after password reset

Impact / Risks

VCenter is unable to rotate the Logs based on the fact cron jobs are unable to run.

VCenter is unable to be upgraded or patched.

Resolution

To resolve this issue, reset the root password from the vCenter Server Appliance via command line:

The process to reset the root password from the vCenter Server Appliance via command line:

Connect to the vCenter Server Appliance with an SSH session and the root user credentials.

Use the following commands to get to the command prompt:

shell.set --enabled true

shell

Note:  If you cannot login to the SSH connection using the root password use these steps to change the password How to reset the lost or forgotten root password in vCenter Server Appliance 6.5 & 6.7

Change the root password using the command passwd .

Verify the root account password has been changed using the following command:  chage -l root

In order to prevent this issue from happening again in the future, you could set the root password to never expire at the VAMI page or by running this command: chage -I -1 -m 0 -M 99999 -E -1 root

Reattempt the upgrade again.

If this article didn’t solve your issue:

Ask for help here : Click for VMware Communities

Related Information

For 7.0U1 and 6.7P03 there are a few changes:

The Root user will be prompted for resetting the password when they try to SSH to the machine if expired or expiring.

You can also login to VAMI using the SSO administrator and reset the root password from there.

Email notification is sent earlier to prevent from having the Root password expired.

An alarm will be triggered in vsphere-ui to notify the user about the password expiry.

For more information, see:

Troubleshooting password issues with vCenter Server Appliance 6.5 and 6.7

For root password expiration settings refer: Change the Password and Password Expiration Settings of the Root Use

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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