Loading

×Sorry to interrupt
Uncaught ReferenceError: addCTracking is not defined
throws at https://kb.vmware.com/resource/KM_TealiumTrackingJS?v=0.5:100:1

Refresh

Cookie Preference Center

General Information on cookies

When you visit our website, we use cookies to ensure that we give you the best experience. This information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies by clicking on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience on the site and the services we are able to offer. Further information can be found in our

Cookie Policy.

Strictly Necessary

Strictly Necessary

Always Active

Strictly Necessary

Strictly necessary cookies are always enabled since they are essential for our website to function. They enable core functionality such as security, network management, and website accessibility. You can set your browser to block or alert you about these cookies, but this may affect how the website functions. For more information please visit www.aboutcookies.org or www.allaboutcookies.org.

Cookie Details‎

Performance

Performance

Performance

Performance cookies are used to analyze the user experience to improve our website by collecting and reporting information on how you use it. They allow us to know which pages are the most and least popular, see how visitors move around the site, optimize our website and make it easier to navigate.

Cookie Details‎

Please confirm your settings by refreshing the page.

Functional

Functional

Functional

Functional cookies help us keep track of your past browsing choices so we can improve usability and customize your experience. These cookies enable the website to remember your preferred settings, language preferences, location and other customizable elements such as font or text size. If you do not allow these cookies, then some or all of these services may not function properly.

Cookie Details‎

Advertising

Advertising

Advertising

Advertising cookies are used to send you relevant advertising and promotional information. They may be set through our site by third parties to build a profile of your interests and show you relevant advertisements on other sites. These cookies do not directly store personal information, but their function is based on uniquely identifying your browser and internet device.

Cookie Details‎

Advertising Cookies

Consent Leg.Interest

Select All Vendors

Select All Vendors

Select All Hosts

Select All

Clear Filters

Information storage and access

Apply

Confirm My Choices Reject All Allow All

My Subscriptions

Loading

Knowledge Base

Enrollment Certificate Update Tool for Workspace ONE Assist formerly called Advanced Remote Management (ARM) (74631)

Last Updated: 2/5/2021Categories: InformationalTotal Views: 7675Language:
English

2 like this article

Subscribe to get an email
newsletter with new updates

2 people found this helpful Please provide article feedback:

Symptoms

The enrollment certificate deployed on VMware Advanced Remote Management systems up to version 5.1.1 for all On-Premises deployments expires on September 6, 2019.

If the certificate is not updated, new devices will not be able to enroll into the VMware Advanced Remote Management system after September 6, 2019 but existing devices that are already enrolled into the system will function normally.

Purpose

The enrollment certificate is an SSL certificate used by mobile devices to enroll into Workspace ONE Assist system, formerly called Advanced Remote Management (ARM).

Resolution

No action required - If you are currently running Workspace ONE Assist on a Cloud instance or version 5.2 On-Premises:

If you are running Advanced Remote Management up to version 5.1.1 on-premise system:

Deploy the new enrollment certificate prior to September 6, 2019 or upgrade your environment to Workspace ONE Assist version 5.2.

Related Information

To install the new certificate, use the VMware Advanced Remote Management Certificate Update Tool v1.2.

Configuring the new enrollment Certificate

Download the new Advanced Remote Management Enrollment Certificate Tool and extract the contents

Execute the ARMEnrollmentCertUpdate.exe as an administrator

Provide the required information:

ARM Server URL (Tenant URL)
Admin Web Portal Username and Password
Admin URL

For single node: Admin URL is http://localhost:<appropriate port number>

For multi-node: Admin URL is http://admin.controlplane.aetherpal.internal:<appropriate port number>

Click Submit

Select both the Configure and Cert options

In the Install Path enter the path to the MgmtServices\App_Data folder.
Example:

C:\inetpub\wwwroot\AetherPal\MgmtServices\App_Data

C:\Program Files\AetherPal\MgmtServices\App_Data

Ensure that the Assign permission checkbox is checked, select MgmtWebSite in order to grant permissions to the MgmtWebSite application pool for the new enrollment certificate, and click Process

Note: This step is only required if the Advanced Remote Management deployment is a multi-node environment.

Download and extract the enrollment certificate on the Connection Proxy (CP) server and Install the certificate manually

Navigate to Start > Run > mmc

Then click File > Add/Remove Snap-In

Under Available snap-ins, select Certificates and click Add

Select Computer Account for the certificates to manage then click Next

Select Local Computer and click Finish

Click OK to return to the management console

On the left side, expand and right-click Certificates (Local Computer) > Personal > Certificates.

In the Certificate Import Wizard click Next

Click Browse

Locate the new enrollment certificate and click Open

Return to the Wizard and click Next

Leave the populated default values, enter the enrollment certificate password and click Next to proceed
Note: The provided zip file contains additional information along with the certificate password.

Make sure that the certificate will be placed in the Personal certificate store and click Next

Verify the final screen and click Finish to complete the installation

You will now see the new certificate in the console with the following details:

Issued To: AirWatch

Expiration Date: 10/3/2021

To verify that the certificate update was successful, log into the Admin Web Portal

Under Tenant Configuration, verify that the parameter :ctl.sec.certs/client/pkoid/pkoi is updated with 1/2

Under DefaultServiceConfiguration, verify the parameter ctl.sec.certs/thumbprint/1/2 is updated properly.

Log into the Workspace ONE portal and perform an end to end remote management session. You may need to restart IIS and ARM (AetherPal) services on the Workspace ONE Assist server.

Detectable by VMware SkylineTM

Actions

Copy

link to clipboard
copied!

Print

Language:
English

Attachments

Additional Resources

KB
•
End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

KB
•
Download and Install VMware Fusion (2014097)

Results 1-2 of 2

Ask The Community

Get answers quickly from VMware experts in the community

Post Subject

CONTINUE IN COMMUNITIES

Related Products:

VMware Workspace ONE

Related Versions:

Take Our Survey

Support Assistant