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Knowledge Base

Enabling the VMware Converter plug-in in vCenter causes VMware Infrastructure Client or vSphere Client to fail (1005446)

Last Updated: 3/20/2024Categories: Total Views: 17386Language:
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Symptoms

Enabling the VMware Converter plug-in in vCenter Server causes VMware Infrastructure (VI) Client or vSphere Client to fail.

VI Client or vSphere Client closes automatically.

Uninstalling and re-installing the VMware Converter plug-in does not resolve this issue.

VI Client logs show errors similar to:

Failed to load shared library in C:\Program Files\VMware\Infrastructure\Virtual Infrastructure Client\Launcher\ssleay32.dll:1260

Note: Instead of :1260, the error mayshow :126 followed by a character that lookssimilar to a zero.

vSphere Client shows errors similar to:

The ordinal 3873 could not be located in the dynamic library LIBEAY32.dll.

Unexpected error occurred: 'Attempted to read or write protected memory. This is often an indication that other memory is corrupt.'

The plug-in failed to load on server(s) servername due to the following error: Object reference not set to an instance of an object.

Cause

This issue is caused by DLL conflicts.

Resolution

To resolve this issue, copy DLL files from a source location to a destination replacing corrupted DLL files.

To replace corrupted DLL files, choose paths and instructions below depending on your vSphere Client version:

VI Client 2.5, copy the libeay32.dll and ssleay32.dll into the appropriate folders:

Source files in a 32bit OS:

C: \Program Files\VMware\Infrastructure\Virtual Infrastructure Client\2.5\libeay32.dll
C: \Program Files\VMware\Infrastructure\Virtual Infrastructure Client\2.5\ssleay32.dll

Destination: C:\Program Files\VMware\Infrastructure\Virtual Infrastructure Client\Launcher

Source files in a 64bit OS:

C:\Program Files (x86)\VMware\Infrastructure\Virtual Infrastructure Client\2.5\libeay32.dll
C:\Program Files (x86)\VMware\Infrastructure\Virtual Infrastructure Client\2.5\ssleay32.dll

Destination: C:\Program Files (x86)\VMware\Infrastructure\Virtual Infrastructure Client\Launcher

vSphere Client 4.0, copy libeay32.dll and ssleay32.dll into the appropriate folders:

Source files in a 32bit OS:

C: \Program Files\VMware\Infrastructure\Virtual Infrastructure Client\4.0\libeay32.dll
C: \Program Files\VMware\Infrastructure\Virtual Infrastructure Client\4.0\ssleay32.dll

Destination: C:\Program Files\VMware\Infrastructure\Virtual Infrastructure Client\Launcher

Source files in a 64bit OS:

C:\Program Files (x86)\VMware\Infrastructure\Virtual Infrastructure Client\4.0\libeay32.dll
C:\Program Files (x86)\VMware\Infrastructure\Virtual Infrastructure Client\4.0\ssleay32.dll

Destination: C:\Program Files (x86)\VMware\Infrastructure\Virtual Infrastructure Client\Launcher

vSphere Client 4.1, copy libeay32.dll and ssleay32.dll into the appropriate folders:

Source files in a 64bit OS:

C:\Program Files (x86)\VMware\Infrastructure\Virtual Infrastructure Client\4.1\libeay32.dll
C:\Program Files (x86)\VMware\Infrastructure\Virtual Infrastructure Client\4.1\ssleay32.dll

Destination: C:\Program Files (x86)\VMware\Infrastructure\Virtual Infrastructure Client\Launcher

vSphere Client 5.0, copy libeay32.dll and ssleay32.dll into the appropriate folders:

Source files in a 64bit OS:
C:\Program Files (x86)\VMware\Infrastructure\Virtual Infrastructure Client\5.0\libeay32.dll
C:\Program Files (x86)\VMware\Infrastructure\Virtual Infrastructure Client\5.0\ssleay32.dll

Destination: C:\Program Files (x86)\VMware\Infrastructure\Virtual Infrastructure Client\Launcher

If VI Client or vSphere Client is running on a Windows Vista server:

Execute the command:

regedit

Delete these registry keys:

Warning: This removes all saved settings for your client. This procedure modifies the Windows registry. Before making any registry modifications, ensure that you have a current and valid backup of the registry and the virtual machine. For more information on backing up and restoring the registry, see the Microsoft Knowledge Base article 136393.

hkey_current_user\software\vmware\virtual infrastructure client
hkey_current_user\software\vmware\vmware infrastructure client

Close all instances of VI Client or vSphere Client.

Relaunch VI Client or vSphere Client.

Detectable by VMware SkylineTM

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Attachments

Additional Resources

KB
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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

KB
•
ゲスト OS が要求するタイマー割り込みの速度を計測および変更する (1005802)

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Related Products:

VMware VirtualCenter

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Related Versions:

VMware VirtualCenter 2.5.x

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