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Knowledge Base

Edit General Settings (49797)

Last Updated: 2/6/2019Categories: InformationalTotal Views: 3197Language:
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Symptoms

Still confused about the General Settings available in the Admin Console ?

Purpose

The following article walks through specifics on what the edit general settings does and what are some of the recommended/ example values

Resolution

For more information, please refer to THIS LINK. At a high level here's what the 4 settings do:

Client Interval Heartbeat - This is the heartbeat between the client on the local machine reporting its state, idle time elapsed to the Broker (Tenant Appliance)

This shouldn't be kept to heartbeat very frequently as it adds to network traffic. So think of it as if you have many +500 vm's coming on at the same time, then its likely you might see a slight performance constraint. ( Ideally this should be 30+ minutes unless you feel the need elsewise - like for example testing )

Example: 5 minutes

Client Idle User - This as the name suggests this is the maximum allowable idle time for the horizon client on the local machine to timeout post which end users ( those PCoIP/ Thin & Zero Client users ) would be required to re-authenticate to their disconnected session. Note in your case it would mean re-authenticating to 2factor too if that session times out sooner. Ideally we suggest this setting should me 2x more than the heartbeat to avoid unnecessary disconnects of the client.

Example: 10 minutes

Client Broker Session - This is the maximum allowable time a users vm session can stay connected. The minute this timeout is reached, the users session ends or quits resulting in termination of the users session. So if the user was using a non persistent desktop - all changes not saved, are lost. For a persistent desktop depending on what application the user was working on , if auto save isn't a feature the application offers then, any changes not saved, are lost. Ideally you'd want to ensure this setting is equivalent to a little over the normal total working hours for the users and hence this should be the sum of the heartbeat setting and the idle user setting. Like say we have a typical work day of 8 hours, set this to 8.5 hours in minutes. There is a hard stop on this for 10 hours in the code, so irrespective of whether the admin has a higher value here, at the strike of the 10th  hour(600 minutes), from a security stand point, the session will end.

Note: This applies to both the PCoIP & the Blast sessions.

Example: 15 minutes

User Portal timeout: This is simply the desktop portal presented to the user to connect to their vm's / the App blast portal in the more recent versions which is similar to the Client Idle User setting where in the minute this set time is reached, the portal will log the end user out requiring they re-authenticate. Ideally this should be similar to the Client Broker Session or more.

Example: 15 minutes / 20 minutes

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