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Knowledge Base

ESXi/ESX host appears as Not Responding in vCenter Server due to CD/DVD-ROM drive firmware issues (1017297)

Last Updated: 4/21/2014Categories: TroubleshootingTotal Views: 42387Language:
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Symptoms

An ESXi/ESX host's status is Not Responding or Disconnected in vCenter Server.

The host stops accepting connections from the vSphere Client.

The /var/log/vmkernel log file contains errors similar to:

Feb 22 19:01:30 vm10 vmkernel: 142:04:13:17.468 cpu7:4212)ata_scsi_abort: ap 0x41000b870e88, cmd 0x41000e03b4c0, FAILED
Feb 22 19:01:30 vm10 vmkernel: 142:04:13:17.468 cpu7:4212)WARNING: SCSILinuxAbortCommands Failed, Driver ata_piix, for vmhba3
Feb 22 19:01:30 vm10 vmkernel: 142:04:13:17.468 cpu7:4212)WARNING: ScsiPath: 4969: Set retry timeout for failed TaskMgmt abort for CmdSN 0x0, status Failure, path vmhba3:C0:T0:L0
Feb 22 19:01:32 vm10 vmkernel: 142:04:13:19.468 cpu7:4212)ata_scsi_abort: ap 0x41000b870e88, qc 0x41000b871958, cmd 0x41000e03b4c0, tag 0, flags 1, waiting for completion

Or

Jul 28 21:24:05 vmkernel: 1:23:46:13.014 cpu18:4698)<6>ata1.00: configured for UDMA/100
Jul 28 21:24:05 vmkernel: 1:23:46:13.014 cpu18:4698)<6>ata1: EH complete
Jul 28 21:24:05 vmkernel: 1:23:46:13.023 cpu18:4698)<3>ata1.00: exception Emask 0x40 SAct 0x0 SErr 0x800 action 0x2
Jul 28 21:24:05 vmkernel: 1:23:46:13.024 cpu18:4698)<3>ata1.00: (irq_stat 0x40000001)
Jul 28 21:24:05 vmkernel: 1:23:46:13.024 cpu18:4698)<3>ata1.00: tag 0 cmd 0xa0 Emask 0x40 stat 0x51 err 0x24 (internal error)
Jul 28 21:24:05 vmkernel: 1:23:46:13.343 cpu20:4698)<6>ata1: soft resetting port
Jul 28 21:24:05 vmkernel: 1:23:46:13.549 cpu20:4698)<6>ata1: SATA link up 1.5 Gbps (SStatus 113 SControl 300)

Or

[2009-12-22 11:18:47.129 F66956D0 panic 'HttpNfcSvc'] Another process is listening on port 12001.
[2009-12-22 11:18:47.129 F66956D0 panic 'HttpNfcSvc'] Please make sure other instances of hostd are not running.
[2009-12-22 11:18:47.129 F66956D0 panic 'HttpNfcSvc'] Failed to initialize http nfc service.

The /var/log/vmware/hostd log file contains errors similar to:

[2009-12-22 11:18:47.096 F66956D0 info 'HostsvcPlugin'] Plugin initialized
[2009-12-22 11:18:47.096 F66956D0 info 'App'] Trying httpnfcsvc
[2009-12-22 11:18:47.096 F66956D0 verbose 'App'] Plugin 4 statically linked
[2009-12-22 11:18:47.096 F66956D0 verbose 'App'] [DiskLibWrapperLoader_Init] Trying to load disk lib: diskLibWrapper.so,
[2009-12-22 11:18:47.110 F66956D0 verbose 'App'] [DiskLibWrapperLoader_Init] Successfully loaded disk lib.
[2009-12-22 11:18:47.129 F66956D0 panic 'HttpNfcSvc'] Another process is listening on port 12001.
[2009-12-22 11:18:47.129 F66956D0 panic 'HttpNfcSvc'] Please make sure other instances of hostd are not running.
[2009-12-22 11:18:47.129 F66956D0 panic 'HttpNfcSvc'] Failed to initialize http nfc service.

If you execute the command esxcfg-scsidevs -l, depending on your CD/DVD-ROM drive's model or revision, you see output similar to:

mpx.vmhba1:C0:T0:L0
Device Type: CD-ROM
Size: 0 MB
Display Name: Local TEAC CD-ROM (mpx.vmhba1:C0:T0:L0)
Plugin: NMP
Console Device: /dev/sr0
Devfs Path: /vmfs/devices/genscsi/mpx.vmhba1:C0:T0:L0
Vendor: TEAC Model: DV-28E-V Revis: C.AB
SCSI Level: 5 Is Pseudo: false Status: on
Is RDM Capable: false Is Removable: true
Is Local: true
Other Names:
vml.0005000000766d686261313a303a30

After restarting hostd via the services.sh restart command, you see errors in the hostd.log file similar to:

[2012-08-31 14:31:47.159 FFBAAEF0 info 'HostsvcPlugin'] Plugin initialized
[2012-08-31 14:31:47.159 FFBAAEF0 info 'App'] Trying httpnfcsvc
[2012-08-31 14:31:47.160 FFBAAEF0 verbose 'App'] Plugin 4 statically linked
[2012-08-31 14:31:47.160 FFBAAEF0 verbose 'App'] Initializing in-process DiskLibWrapperLoader
[2012-08-31 14:31:47.161 FFBAAEF0 panic 'HttpNfcSvc'] Another process is listening on port 12001.
[2012-08-31 14:31:47.161 FFBAAEF0 panic 'HttpNfcSvc'] Please make sure other instances of hostd are not running.
[2012-08-31 14:31:47.161 FFBAAEF0 panic 'HttpNfcSvc'] Failed to initialize http nfc service.

Resolution

In ESXi/ESX 4.x, this issue can occasionally occur if the ESXi/ESX host is physically connected to a TEAC DV-28 series CD/DVD-ROM drive. For more information, see Known Issues in the VMware ESX or ESXi 4.0 Release Notes.

To work around this issue, use one of these options:

Upgrade the CD/DVD-ROM drive firmware to the latest version available

Replace the CD/DVD-ROM drive with a different model

Disable the CD/DVD-ROM drive within the BIOS of the ESXi/ESX host

Related Information

Notes:

If the two workarounds above are not successful, place a CD/DVD disk in the device, and verify if the log spew and host disconnection issues are addressed.

This issue has been seen when hostd is not running on the ESXi/ESX host, therefore ensure that this service is running. For more information on checking this service, see Troubleshooting vmware-hostd service if it fails or stops responding on an ESX/ESXi host (1002849).

For translated versions of this article, see:

Español: ESX o ESXi aparece en estado: Not Responding, para vCenter Server debido a problemas de firmware de la unidad CD/DVD-ROM (2000468)

Troubleshooting vmware-hostd service if it fails or stops responding on an ESX/ESXi host
ESX o ESXi aparece en estado: Not Responding, para vCenter Server debido a problemas de firmware de la unidad CD/DVD-ROM
CD/DVD-ROM ドライブのファームウェア問題のために vCenter Server に ESXi/ESX ホストが「Not Responding」として表示される
由于 CD/DVD-ROM 驱动器固件问题，ESXi/ESX 主机在 vCenter Server 中显示为“无响应”

Detectable by VMware SkylineTM

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Attachments

Additional Resources

KB
•
End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

KB
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Download and Install VMware Fusion (2014097)

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