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Knowledge Base

ESXi host disconnects intermittently from vCenter Server (1005757)

Last Updated: 2/22/2024Categories: TroubleshootingTotal Views: 88379Language:
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Learn how VMware Skyline Advisor and Skyline Health Diagnostics work together to provide proactive intelligence and self-service log analysis.

Use Skyline Advisor to avoid issues before they occur across VCF, vSphere, vSAN, NSX, vROps & Horizon. Skyline Findings are based on top KBs, VMSAs/CVEs and design best practices.

Use Skyline Health Diagnostics to root cause vSphere & vSAN logs when an issue occurs. Skyline Health Diagnostic Findings are based on top KBs and VMSA/CVEs. You can use the Skyline Health Diagnostics tool in online or offline mode.

If you require additional help from technical support, please use Skyline Advisor to initiate a Log Assist to reduce time to upload logs. TSEs can also initiate logs to reduce effort.

Symptoms

ESX/ESXi hosts disconnect frequently from vCenter Server.

vCenter Server shows ESX/ESXi host(s) as not responding

vCenter Server is not randomly receiving ESX/ESXi heartbeats

When verbose logging is enabled, in the C:\ProgramData\VMware\VMware VirtualCenter\Logs\vpxd.log (/var/log/vmware/vpxd/ in vCenter Server Appliance) file, you see entries similar to:

[<YYYY-MM-DD>T<time> verbose 'App'] [VpxdIntHost] Missed 2 heartbeats for host esx03.it.abc.local

</time>

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

Cause

This issue occurs when the UDP heartbeat message sent by ESX/ESXi host is not received by vCenter Server. if vCenter Server does not receive the UDP heartbeat message, it treats the host as not responding. ESX/ESXi host send heartbeats every 10 seconds and vCenter Server has a window of 60 seconds to receive the heartbeats. This behavior can be an indication of a congested network between the ESX/ESXi host and vCenter Server.

Note: If the host disconnects every 60 seconds there is likely a firewall blocking UDP 902 heartbeats from ESXi host to vCenter.

Resolution

Issue has to be investigated via packet capture to eliminate any packet drops or handshake issues.
In the meanwhile, you can follow the workaround mentioned in this KB.

Workaround

To work around this issue, increase the timeout limit in vCenter Server by editing or creating the Advanced Setting config.vpxd.heartbeat.notRespondingTimeout.

Note: Increasing the timeout is a short-term solution until any network issues can be resolved.

To increase the timeout limit:

vSphere Client (C#):

Open the vSphere Client.

Connect to vCenter Server.

Select Administration > vCenter Server Settings to display the vCenter Server Settings dialog box.

If the vCenter Server system is part of a connected group, select the server you want to configure from the Current vCenter Server drop-down.

In the settings list, select Advanced Settings.

In the Key field, type:

config.vpxd.heartbeat.notRespondingTimeout

In the Value field, type:

120

Click Add.

Click OK.

Restart the vCenter Server service.

vSphere Web Client (Flash/Flex) & vSphere Client (HTML5):

Open the vSphere Web Client or vSphere Client in a web browser and log in.

Select the vCenter object from the inventory under Hosts and Clusters.

Select the Manage or Configure tab.

Select Settings > Advanced Settings.

Click Edit.

In the Key field, type:

config.vpxd.heartbeat.notRespondingTimeout

In the Value field, type:

120

Click Add.

Click OK.

Restart the vCenter Server service.

vCenter Server Appliance 5.5: service vmware-vpxd restart
vCenter Server Appliance 6.x and later: service-control --stop vmware-vpxd; service-control --start vmware-vpxd

vCenter 6.5 (windows)

1. Navigate to:
C:\ProgramData\VMware\vCenterServer\cfg\vmware-vpx

2. Add the following entry in vpxd.cfg:

<notRespondingTimeout>120</notRespondingTimeout>

Above entry was added between following (there can be one more entry for port, put the heartbeat entry below it):
<heartbeat>
</heartbeat>

3. Restart the vpxd service:

Open elevated command prompt and navigate to the directory "C:\Program Files\VMware\vCenter Server\bin"

Run the following:

service-control --stop vpxd
service-control --start vpxd

4. Log out and log into the web client and the advanced setting entry will be added: "config.vpxd.heartbeat.notRespondingTimeout"

For additional details on restarting vCenter Server services see How to Stop, Start or Restart vCenter Server 6.x Services (2109881).

Related Information

VMware Skyline Health Diagnostics for vSphere - FAQ
Troubleshooting an ESXi/ESX host in non responding state

How to stop, start, or restart vCenter Server services
Editing files on an ESX host using vi or nano
Common vCenter Server and vSphere Client Windows paths
ESXi/ESX host disconnects from vCenter Server 60 seconds after connecting
ESXi ホストが vCenter Server から断続的に切断される
ESXi 主机间歇性地与 vCenter Server 断开连接

Detectable by VMware SkylineTM

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