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Knowledge Base

Disabling users in Active Directory and syncing them into Workspace UEM Console (78979)

Last Updated: 11/3/2022Categories: TroubleshootingTotal Views: 6230Language:
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Symptoms

A user that is disabled in Active Directory and immediately moved out of the Organization Unit (OU) in the Active Directory continues to remain active on Workspace ONE UEM Console.

Version Identified

All Workspace ONE UEM versions

Cause

Workspace ONE UEM integrates with Active Directory and syncs users and groups every 12 hours by default. This sync is incremental in nature as only changes to the user and group memberships and status since the last sync are updated on the Workspace ONE Console. The prerequisite for a successful sync is that the modified user record is present in the Organization Unit that is a part of the User Base DN used in the search query. Disabling a user will result in a status change but moving the user to an OU that is not a part of the User Base DN, before the sync process completes, will result in the user record update not being picked up during the sync.

Resolution

One of these steps must be performed to ensure that the user status is appropriately updated on the Workspace ONE UEM Console after a sync.

Move the disabled user out of the OU only after the next successful sync

If the disabled user has to be moved out of the OU before the sync, update the user record in the UEM Console manually

Make sure that the OU that the disabled user is being moved to is part of the User Base DN used in the search query that is run during the sync

Workaround

my.workspaceone.com

Related Information

Support Contact Information

To receive support, either submit a ticket via the My Workspace ONE portal or call your local support line.

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Attachments

Additional Resources

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•
End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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•
外部ネットワークからサブネットを削除した後、保存するとそのサブネットが再度読み込まれる (78922)

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HUBM-2331：Workspace ONE Intelligent Hub 20.04 for macOS で、AWCM ステータスが頻繁に「切断」と表示される (78880)

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