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Knowledge Base

Disabling TLS 1.0 and 1.1 on VMware Workspace ONE Assist (79213)

Last Updated: 10/12/2021Categories: InformationalTotal Views: 7480Language:
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Details

As part of VMware’s promise to provide best-in-class security to our customers, VMware Workspace ONE Assist is updating the network cipher suite supported in the VMware SaaS environments by dropping support for weak/legacy ciphers. TLS 1.0 and 1.1 are out-of-date protocols that do not support modern cryptographic algorithms, and they contain security vulnerabilities that may be exploited by attackers.

Transport Layer Security (TLS) versions 1.0 and 1.1 has been disabled in all hosted SaaS production environments. As a result, all new remote control sessions and new device enrollments to the Assist server will cease to work if the Assist agent version is 5.1 or below and Android OS version is 4.x or below.

VMware strongly recommends upgrading to Workspace ONE Assist 21.03 or newer versions immediately in order to avoid any disruption in service. For customers who are unable to upgrade their Android OS version to 5.x or above immediately, a special Android 4.x Assist agent is available that embeds TLS 1.2 libraries to continue to enable remote support on these Android 4.x devices.
Note: Android 4.x is no longer supported and is no longer being tested with Workspace ONE Assist.

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