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Knowledge Base

Data recovery services for data not recoverable by VMware Technical Support (1015413)

Last Updated: 11/10/2023Categories: InformationalTotal Views: 65464Language:
Chinese (Simplified)JapaneseEnglish

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Details

VMware does not offer data recovery services. This article provides contact information for data recovery service providers.

Note: VMware does not endorse or recommend any particular third-party utility, nor is this list meant to be exhaustive.

Solution

If VMware Technical Support cannot recover lost or corrupted data, contact any of these service providers:

Ontrack

DriveSavers

Gillware Data Recovery

Chronodisk

Note: These organizations charge for their services.  For vSAN customers, Ontrack and DriveSavers are the only external organizations with the ability to recover vSAN data - do not engage any other vendor.

Ontrack Data Recovery

Contact Points:
Global email [email-masked] - dedicated to VMware data recovery, and monitored 24/7

Ontrack Toll-free numbers

Australia - 1800 853 994

Austria - 800 018 040

Belgium - 800 56 070

Canada - 855.616.7697

Denmark - 808 201 66

Finland - 800 415 703

France - 184 886 693

Germany - 80 00 00 27 49

Hong Kong - +852-3704-8688

Ireland - 1800 816 602

Italy -    800 693 844

Japan -    0120-958-524

Netherlands - 338 080 455

Norway - 779 2451

Poland - 80 00 88 813

Portugal - 800 180 012

Singapore - +852-3704-8688

Spain -    900 861 549

Sweden - 20 88 14 16

Switzerland - 800 000 460

UK - 0844 488 0235

USA - 855.568.6543

General Information

VMware Data Recovery Services by Ontrack

Free data recovery quote

Ontrack Remote Data Recovery - proprietary tool often used with VMware recoveries

Find the Ontrack office nearest to you

DriveSavers VMware Data Recovery Services
Free data recovery assessment for all VMware technologies, including ransomware-affected systems

Dedicated email, monitored 24/7 - [email-masked]

Around-the-clock global support teams available to discuss your unique situation

Dedicated International VMware Data Recovery Number:

Global: +1-800-715-3598

Headquarters

North America: +1-800-440-1904

International: +1-888-440-2404

Australia: +61 (2) 4063 0812

Canada: (437) 266-8341

Japan: +61 (2) 4063 0812

Mexico: +52 (6) 6445 20110

United Kingdom: +44 (20) 3048 5486

All system types: vSAN , vSphere , vCloud , ESXi , VMDK , RAID , VVols , and more.
All data loss scenarios: Reformatted , corrupted , deleted , failed , ransomware-affected systems, and more.

Dedicated VMware resources

VMware data recovery information: www.drivesavers.com/vmware

Free VMware data recovery web quote: www.drivesavers.com/vmwarequote

VMware, RAID, NAS and SAN specialists: www.drivesavers.com/server

Data recovery website: www.drivesavers.com

Gillware Data Recovery

Toll-Free Phone Number: 877-624-7206

Website: Gillware Data Recovery

Data Recovery Company Information:

Providing affordable data recovery since 2004.

Developed groundbreaking virtual machine recovery techniques in our data recovery lab.

Find out more about our VMWare Data Recovery Services.

Case Study Blog: VMWare ESXi Data Recovery.

Chronodisk

Phone Number - +33 01 40 60 00 00

Website - http://www.chronodisk.com

Contact Us email - [email-masked]

Additional Information

THE CONTENT OF THIS ARTICLE IS PROVIDED "AS-IS," AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VMWARE DISCLAIMS ALL OTHER REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, REGARDING THIS CONTENT, INCLUDING THEIR FITNESS FOR A PARTICULAR PURPOSE, THEIR MERCHANTABILITY, OR THEIR NON-INFRINGEMENT. VMWARE SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS CONTENT, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF VMWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Notes:

Before engaging third-party recovery vendors, for increased chances of a successful data recovery:

Do not install recovery software on the volume from which you are trying to recover.

Do not write any recovered data or anything else to the volume from which you are trying to recover data.

Do not allow any usage of the volume from which you are trying to recover and take it offline (unmount).

Do not work with the only copy of your data/volume/VMDK file. Always take a backup/image and keep it safe in case of further escalation.

Do not re-initialize or reformat the problematic volume. This does not bring the data back and will only increase the severity of data loss.

Do not rebuild the problematic RAID system unless you have all member drives imaged for further escalation or you have a backup.

Do not force fail RAID member drives online until you have all member drives imaged for further escalation.

The links in this article were correct as of September 16, 2015. If you find a link is broken, provide feedback and a VMware employee will update the link.

To be alerted when this article is updated, click Subscribe to Document in the Actions box.

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Attachments

Internal_VMware-Ontrack-Portal.zip

Additional Resources

KB
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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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Download and Install VMware Fusion (2014097)

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