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Knowledge Base

Customer Purchasing Program FAQ - Customer Specific Questions (71393)

Last Updated: 8/27/2019Categories: InformationalTotal Views: 11124Language:
Chinese (Simplified)JapaneseEnglish

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This article provides answers to customer specific questions about VMware's Customer Purchasing Program.

Solution

Do I need to enroll into Customer Purchasing Program similar to VPP?
No. Enrollment is not required in Customer Purchasing Program. Since Customer Purchasing Program is replaced by the VMware’s Volume Purchasing Program (VPP), enrollment is no longer required to procure VMware products.

I am already an active VPP member; do I still need to enroll for Customer Purchasing Program?
No, enrollment is not required for Customer Purchasing Program. Customers can order VMware products without enrollment or a membership number on the order.

What happens to customers who hold an active membership under the old VPP?
All former Volume Purchasing Program (VPP) customers have the option to continue to use the VPP and accumulate points until May 5, 2019. Starting May 6, 2019, all former VPP customers’ current point accumulation will be frozen, and the points roll-off will continue while they still have the option to use the VPP. The new Customer Purchasing Program will be the only option for all VPP L1 to L3 customers starting on February 1, 2020 and for all VPP L4 customers starting on February 1, 2021.

Is a VPP membership number required for Customer Purchasing Program orders?
No, membership number is not required for Customer Purchasing Program orders.

What is the first date that a PO can be submitted using the new VMware Customer Purchasing Program?
The first day that POs can be submitted under the new Customer Purchasing Program is May 06, 2019.

I was a VPP member, but my accumulated points expired, do I need to re-enroll into VPP to use the Customer Purchasing Program discount benefit?
No, Customer Purchasing Program no longer requires enrollment or the membership number to acquire VMware products.

I have a current VPP membership with L2 level, Will points from the Customer Purchasing Programs will accumulate to my VPP membership?
No, Since VPP points are frozen from 06, May 2019 points will not accumulate.

Whom do I contact if I have problem with Customer Purchasing Program?
Please feel free to contact your VMware authorized partner or the Customer Purchasing Program team at :  http://vmware.force.com/PartnerForms/web2case?rectype=customerpurchasingprogram

What are the key differences between the old VPP and the new Customer Purchasing Program?
The new Customer Purchasing Program does not require enrollment and allows end customers to automatically earn discounts based on each purchase. Table 1 summarizes the key differences.

Table 1. Key Purchasing Program Differences

VOLUME
PURCHASING
PROGRAM

CUSTOMER
PURCHASING
PROGRAM

Enrollment

Required

Not Required

Accumulation
of points

Points accumulate over eight quarters
with quarterly roll-off

None

Discount tier

Based on accumulated purchases over
eight quarters

Based on current transaction value

Number of discount bands

Four

Three

Discount Percent

Does not align with the Transactional
Purchasing Program (TPP), the federal
version of VPP

Align with L1 to L3 TPP (1% increase
from VPP

Affiliates

Share Percent discount

No sharing on discounts

Online tool

Points configurator, membership lookup, points portal, enrollment portal

Points configurator

What products can earn Customer Purchasing Program points?
Most VMware license and Support and Subscription (SnS) products, except renewals, contribute to customer qualification in the Customer Purchasing Program

Are Support & Subscription (SnS) products eligible for Customer Purchasing Program discounts?
No, only license products are eligible for Customer Purchasing Program discounts. SnS products count towards customer qualification in Customer Purchasing Program discount.

Do Customer Purchasing Program points accumulate?
No, points are calculated, and discounts are applied on an order-by-order basis.

Are Acceleration Kits eligible for Customer Purchasing Program discounts?
Acceleration kits provide our customers with an out-of-the box virtualization solution and are priced at a significant discount when compared to the a-la-carte prices of the products. As such, acceleration kits earn Customer Purchasing Program points, but do not qualify for discounts.

Is there minimum re-order size for subsequent orders?
Yes. Customer Purchasing Program discount eligibility is determined on an order-by-order basis, and each order is at least 250 points to be eligible to receive discounts

What are the Customer Purchasing Program discount tiers?
There are three Customer Purchasing Program discount tiers that range from 5–10 percent for qualifying orders based on transaction amount. For example, a customer placing an order with 250–599 total points eligible for a 5 percent discount on license products

Can I combine multiple orders (a split order) to qualify for a Customer Purchasing Program discount?
Yes, qualifying Customer Purchasing Program orders may be split into multiple orders. POs must be from single entities and cannot aggregate affiliate purchases. If a purchase is split into multiple orders that do not independently meet the minimum Customer Purchasing Program point threshold, customers can still qualify for a Customer Purchasing Program discount as long as the following requirements are met:

1. The first split order submitted to VMware must reference how many split orders will follow.
2. Each subsequent split order must include the first order’s PO number in the comments field of the PO.
3. The orders must be placed by the same distributor and partner for the same customer.
4. The split orders must be dated and submitted to VMware within two weeks of the first order.

What happens if a Customer Purchasing Program member submits an initial order that is less than 250 points?
A Customer Purchasing Program customer who submits an order worth less than 250 points will not qualify for a Customer Purchasing Program discount.

Can I share Customer Purchasing Program discounts with my affiliates?
No, affiliates can earn their own discounts based on their purchase volumes

Can I combine VPP discount SKUs and Customer Purchasing Program discount SKUs on the same order?
No, VPP discount SKUs and Customer Purchasing Program discount SKUs cannot be on the same order.
How can I, qualify for Customer Purchasing Program discounts?
The Customer Purchasing Program order must be for minimum 250 Points & must include Customer Purchasing Program SKUs (if applicable) and be placed by the customer’s partners.

Can I combine VPP discount SKUs and Customer Purchasing Program discount SKUs on the same order?
No, VPP discount SKUs and Customer Purchasing Program discount SKUs cannot be on the same order.

Is there a separate Customer Purchasing Program for public sector customers?
No, VMware will launch one Customer Purchasing Program with clear and globally consistent program rules for all VMware customers with the exception of U.S. federal customers, who will continue to receive volume discounts using their current program.

Where can I find additional information about the Customer Purchasing Program?
More information about the Customer Purchasing Program can be found at http://www.vmware.com/go/cpp

When do Customer Purchasing Program points roll off?
Because there is no accumulation of points in the Customer Purchasing Program, there is no roll-off of points.

Is a VPP membership number required for Customer Purchasing Program orders?
No, a membership number is not required on Customer Purchasing Program orders because there is no enrollment in the Customer Purchasing Program.

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客户采购计划常见问题解答 - 积分和折扣 (71389)

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Customer Purchasing Program FAQ – 一般情報 (71394)

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Customer Purchasing Program - プログラムの定義とポリシー (71392)

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