Loading

×Sorry to interrupt
CSS Error

Refresh

Cookie Preference Center

General Information on cookies

When you visit our website, we use cookies to ensure that we give you the best experience. This information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies by clicking on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience on the site and the services we are able to offer. Further information can be found in our

Cookie Policy.

Strictly Necessary

Strictly Necessary

Always Active

Strictly Necessary

Strictly necessary cookies are always enabled since they are essential for our website to function. They enable core functionality such as security, network management, and website accessibility. You can set your browser to block or alert you about these cookies, but this may affect how the website functions. For more information please visit www.aboutcookies.org or www.allaboutcookies.org.

Cookie Details‎

Performance

Performance

Performance

Performance cookies are used to analyze the user experience to improve our website by collecting and reporting information on how you use it. They allow us to know which pages are the most and least popular, see how visitors move around the site, optimize our website and make it easier to navigate.

Cookie Details‎

Please confirm your settings by refreshing the page.

Functional

Functional

Functional

Functional cookies help us keep track of your past browsing choices so we can improve usability and customize your experience. These cookies enable the website to remember your preferred settings, language preferences, location and other customizable elements such as font or text size. If you do not allow these cookies, then some or all of these services may not function properly.

Cookie Details‎

Advertising

Advertising

Advertising

Advertising cookies are used to send you relevant advertising and promotional information. They may be set through our site by third parties to build a profile of your interests and show you relevant advertisements on other sites. These cookies do not directly store personal information, but their function is based on uniquely identifying your browser and internet device.

Cookie Details‎

Advertising Cookies

Consent Leg.Interest

Select All Vendors

Select All Vendors

Select All Hosts

Select All

Clear Filters

Information storage and access

Apply

Confirm My Choices Reject All Allow All

My Subscriptions

Loading

Knowledge Base

Customer Connect Download Errors (1031472)

Last Updated: 10/20/2023Categories: LicensingTotal Views: 39783Language:
Chinese (Simplified)JapaneseEnglish

12 like this article

Subscribe to get an email
newsletter with new updates

12 people found this helpful Please provide article feedback:

Symptoms

You can access VMware Downloads on the All Downloads page in Customer Connect

My Products : Provides access to downloads available for your products

All Products  : Provides a comprehensive list of all VMware products available for download.

Products A-Z : Provides an alphabetical list of all products available for downloads.

In addition to Error 621, IT APPS and Trade Compliance has added a few more additional error to identify and address the issue faster and to expedite the solution.

Error ID - 621
Your download request has been received and is under review for download eligibility.

Confirm that you provided a valid first name, last name, address, and country when you registered. If you did not, update your Customer Connect profile and try to download again.

Contact us if you have any questions. Quote Message ID 621 and provide the email address you used when registering.

Thank you,
VMware Customer Service

Error REQUEST_ACCEPTED - 721.1A
Description -

Your download request is received and will be reviewed for download eligibility.

If you do not receive an update after 3 business days, contact us if you have any questions.

Quote Message-ID 721.1A and provide the email you used when registering and reference id: #ReferenceId#.

Thank you,
VMware Customer Service

Error -LD_UNDER_REVIEW - 721.1B
Description -

Your download request is received and will be reviewed for download eligibility.

If you do not receive an update after 3 business days, contact us if you have any questions.

Quote Message ID 721.1B and provide the email you used when registering and reference id: #ReferenceId#.

Thank you,
VMware Customer Service

Error- HOLD_FOR_EXPORT_INSPECTION
Description -

Your download request requires additional review. We will notify you once the review is complete.

Please contact [email-masked] with your reference id: #ReferenceId# for details.

Thank you,
VMware Customer Service

Error-DENIED
Description-

Unfortunately, we are not able to approve this transaction. Please contact [email-masked] with your reference id: #ReferenceId# for details.

Thank you,
VMware Customer Service

Error-PROGRESS_WITH_LICENSE - 721.1P
Description -

Your download request requires additional review. There will be a mandatory 15 calendar day processing period to obtain an export license.

Contact us if you have any questions. Quote Message ID 721.1P and provide email you used when registering and reference id: #ReferenceId#.

Thank you,
VMware Customer Service

Error - NETWORK EXCEPTION -  721.1X
Description -

A technical issue was encountered during the review of your download request.

Contact us if the issue persist. Quote Message ID 721.1X and provide email you used when registering.

Thank you,
VMware Customer Service

Error - ERROR
Description
A technical issue was encountered during the review of your download request.

Contact us if the issue persists. Quote Message-ID 721.1E and provide the email you used when registering.

Thank you,
VMware Customer Service

Q

Resolution

Message ID: 621 can occur if:

The first name, last name, address, or country in your Customer Connect profile is invalid or incomplete. To update your profile, see

How to view your Customer Connect profile (2086265)

How to update your Customer Connect profile (2086266)

Your software download request is being reviewed to confirm your eligibility. The review process takes 3 business days to complete. If you experience this message, wait for 3 days, then re-try the download.

Note: If the information in your Customer Connect profile is correct or if you continue to see the error after 3 business days, file a Support Request. For more information, see How to file a Support Request in Customer Connect (2006985)

Related Information

For more information, see:

How to Download VMware products and troubleshooting issues with downloads (54456)

How to evaluate a VMware Product (2017286)

How to file a Support Request in Customer Connect

How to evaluate a VMware Product

How to view your Customer Connect profile

How to update your Customer Connect profile

Detectable by VMware SkylineTM

Actions

Copy

link to clipboard
copied!

Print

Language:
Chinese (Simplified)JapaneseEnglish

Attachments

Additional Resources

KB
•
End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

KB
•
Download and Install VMware Fusion (2014097)

KB
•
如何在 Customer Connect 中使用许可证跟踪器工具 (2108170)

Results 1-3 of 3

Ask The Community

Get answers quickly from VMware experts in the community

Post Subject

CONTINUE IN COMMUNITIES

Related Products:

Customer Connect

Related Versions:

Take Our Survey

Support Assistant